Performing Arts Center Guest Relations Associate

City of Kirkwood, Missouri; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Kirkwood, Missouri invites applications for a Guest Experience Associate at the Performing Arts Center. This role blends customer service with concessions, ticket sales, and venue upkeep to deliver warm, memorable experiences during events.

Ideal candidates are personable, adaptable, and able to handle alcohol service requirements, operate the ticketing system, and keep the venue clean and welcoming for diverse guests.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills in diverse environments.
• Ability to learn and operate computer systems and equipment.
• Must be at least 21 years old for alcohol service.
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally.
• Able to stand or sit for extended periods (up to six hours).

Responsibilities

• Set up and stock concession areas before performances and events.
• Prepare and serve beverages and prepackaged items; verify IDs for alcohol service.
• Greet guests, answer inquiries, and resolve concerns professionally.
• Sell tickets in person and by phone using the digital ticketing system; assist with seat selection and transactions.

Skills

Verbal communication

Written communication

Interpersonal skills

Tech aptitude

Alcohol service (21+)

Physical stamina

Tools

Digital ticketing system

POS / cash handling

Job description

Position Overview

The Guest Experience Associate plays a vital role in ensuring a warm, welcoming, and memorable experience for all visitors to the Performing Arts Center. This position combines exceptional customer service with operational support in concessions, ticket sales, and facility upkeep. The ideal candidate will be personable, adaptable, and committed to delivering outstanding service while supporting the smooth operation of our events.

Key Responsibilities

Concession Operations

• Set up, stock, and prepare concession areas before performances and events.
• Prepare and serve alcoholic and non-alcoholic beverages, as well as prepackaged food items.
• Verify IDs to ensure compliance with alcohol service laws.
• Process orders efficiently and accurately while maintaining excellent guest service.
• Follow all sanitation guidelines and maintain cleanliness in concession areas.
• Monitor inventory, recommend product orders, and generate sales reports as needed.
• Prepare deposits, secure cash drawers, and close out concession areas at shift end.

Guest Relations

• Greet and assist guests, responding to inquiries and resolving concerns professionally.
• Provide accurate information about events, policies, and amenities.
• Ensure each visitor enjoys their experience and receives attentive service.

Operational Support

• Maintain cleanliness throughout the Performing Arts Center.
• Assist with event setup, teardown, and general venue operations as needed.

Ticket Sales

• Sell tickets in person and by phone using digital ticketing system.
• Assist customers with seat selection and process transactions accurately.
• Handle cash and credit card transactions securely.

Qualifications

Required Skills & Experience:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work well in a diverse environment.
• Ability to learn and operate computer systems and equipment.
• Must be at least 21 years old (due to alcohol service requirements).
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally.
• Comfortable standing or sitting for extended periods (up to six hours).

Working Conditions

• Primarily indoors in a performance venue environment.
• Must be able to adapt to varying temperatures and event conditions.
• Evening, weekend, and holiday shifts may be required based on event schedules.