Ticketing and Events Specialist

Museum of the Bible; Oklahoma; On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Ticketing and Events Specialist to manage the ticketing database and support users of the Tessitura system. This role involves troubleshooting, training, and collaborating with various stakeholders to ensure smooth operations. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and the ability to manage multiple tasks effectively. If you are passionate about enhancing user experiences and have a knack for problem-solving, this opportunity is perfect for you. Join a mission-driven team dedicated to engaging all people with the transformative power of the Bible.

Qualifications

• 2-3 years’ experience with Tessitura or similar software preferred.
• Excellent communication and presentation skills essential.

Responsibilities

• Serve as an expert resource for Tessitura and troubleshoot issues.
• Develop and facilitate training sessions for users.
• Manage multiple priorities and help desk tickets.

Skills

Tessitura

Microsoft Office 365

SharePoint

OneDrive

Communication Skills

Problem-solving

Education

High School Diploma

College Degree

Job description

Date: 05/07/2025

Job Title: Ticketing and Events Specialist

Location: ONSITE, OKC OK

Employment Status: Full Time hourly non exempt

Position Summary

The Ticketing and Events Specialist is responsible for the day-to-day management of the Museum’s Ticketing database. This role supports multi-venue ticketing and provides training, assistance, and support to all users of our Tessitura database, many with competing priorities. The person in this role will work closely with database administration, technical support, and troubleshooting teams. Strong communication and presentation skills are essential to train, share knowledge, and articulate technical details clearly for users with non-technical backgrounds.

This position requires a detail-oriented, highly organized team player with excellent interpersonal skills. The right candidate will have a friendly and positive approach, be motivated by solving difficult problems, and enabling others to achieve objectives.

Responsibilities

• Serve as an expert resource for Tessitura and related applications, troubleshooting issues and ensuring proper functionality with websites.
• Research and assess the feasibility of technical requirements for projects and customizations.
• Lead Tessitura setup for facilities, products, and events, including pricing, rules, promotions, fees, and allocations.
• Create and maintain system, training, and change management documentation.
• Develop and facilitate training sessions (in-person & video conference), including user onboarding.
• Provide support outside normal business hours, including weekends and holidays.
• Engage with the Tessitura community to share best practices and ideas.
• Collaborate effectively with organizations, team members, vendors, and stakeholders, and work independently.
• Manage OTA sites to ensure products are listed and priced correctly with approved discounts.
• Manage multiple priorities, projects, tasks, and help desk tickets.
• Perform other duties as assigned.

Qualifications & Requirements

Knowledge

• High School Diploma required; college degree preferred.

Skills / Core Competencies

• 2-3 years’ experience with Tessitura or similar software preferred.
• Proficiency in Microsoft Office 365, SharePoint, and OneDrive.
• Excellent communication and presentation skills.
• Attention to detail and strong time management.

Abilities / Attributes

• Flexibility to work evenings, weekends, and holidays.
• Passion for the Bible and commitment to the mission of engaging all people with its transformative power.
• Ability to build teams, train, motivate, and manage users of applications and data systems.
• Problem-solving enthusiasm and support skills to find opportunities and improve processes.
• Ability to meet deadlines with accuracy and effectiveness.
• Calmness and confidence under pressure, especially during time-critical issues.
• Self-motivated, continuous learner with a passion for discovery and research.