Return-to-Work Support Specialist (Remote)

Allsup, LLC; Phoenix (AZ); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(K) Matching

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending Account

Tuition Reimbursement

Pet Insurance

Employee Assistance Program

Job summary

Allsup, LLC is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries within the Return to Work program. You will build positive relationships and deliver ongoing support as beneficiaries navigate Social Security’s Ticket-to-Work.

The role involves handling calls, managing conversations, and reviewing forms while providing education on the program to encourage continued participation and achievement of performance targets.

Qualifications

• Bachelor's degree preferred or equivalent experience (HS Diploma or GED required)
• 1–2 years' customer service experience
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong critical thinking and problem solving skills
• Strong organizational skills
• Excellent written/verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Responsibilities

• Handle inbound and outbound calls
• Effectively manage conversations
• Build rapport and redirect conversation
• Review correspondence
• Complete necessary forms
• Provide on-going education about the SSA Ticket-to-Work program and encourages ongoing participation
• Achieves performance targets
• Opportunity for Monthly Bonuses

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Adaptability

Target driven

Education

Bachelor's degree or equivalent

HS Diploma or GED

Job description

Allsup, LLC is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries within the Return to Work program. You will build positive relationships and deliver ongoing support as beneficiaries navigate Social Security’s Ticket-to-Work.

The role involves handling calls, managing conversations, and reviewing forms while providing education on the program to encourage continued participation and achievement of performance targets.