Work Incentive Specialist

Allsup, LLC; Orlando (FL); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Disability insurance

Life insurance

Paid time off

Paid holidays

FSA/HSA

Tuition reimbursement

Pet insurance

Employee assistance program

Job summary

Allsup, LLC is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in the Return to Work program. You will build positive relationships with beneficiaries and help navigate Social Security Administration programs.

The role involves handling calls, educating participants about the Ticket-to-Work program, and meeting performance targets. A bachelor’s degree is preferred or equivalent experience, with 1–2 years in customer service and strong communication

Qualifications

• Bachelor's degree preferred or equivalent experience (HS Diploma or GED required).
• 1–2 years of customer service experience.
• Ability to learn, retain and apply information.
• Ability to multitask effectively in a fast-paced environment.
• Strong critical thinking and problem solving skills.
• Strong organizational skills.
• Excellent written/verbal communication and customer relations skills.
• Must be flexible, adaptive and responsive to change.
• Highly motivated and target driven.

Responsibilities

• Handle inbound and outbound calls.
• Effectively manage conversations.
• Build rapport and redirect conversation.
• Review correspondence.
• Complete necessary forms.
• Provide ongoing education about the SSA Ticket-to-Work program and encourage ongoing participation.
• Achieve performance targets.
• Opportunity for Monthly Bonuses.

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Adaptability

Attention to detail

Goal oriented

Education

Bachelor's degree preferred

HS Diploma or GED required

Job description

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

The Work Incentive Specialist serves as the primary point of contact for employed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Work Incentive Specialist is responsible for building a positive relationship with the employed beneficiary.

What you'll do

• Handle inbound and outbound calls
• Effectively manage conversations
• Build rapport and redirect conversation
• Review correspondence
• Complete necessary forms
• Provide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participation
• Achieves performance targets
• Opportunity for Monthly Bonuses

Qualifications

• Bachelor's degree preferred or equivalent experience (HS Diploma or GED required)
• One (1) to two (2) years' customer service
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong critical thinking and problem solving skills
• Strong organizational skills
• Excellent written/verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

IMPORTANT NOTICE

Offers for employment are contingent on the completion, to our satisfaction, our background check, including but not limited to, employment and education verification, criminal background checks, credit checks, and drug screen. As a federal contractor for the Social Security Administration's Ticket to Work program, we require all Allsup Employment Services employees and anyone with access to PII for Allsup Employment Services beneficiaries to obtain a federal security clearance. This process includes, but is not limited to, a federal background check and fingerprinting process conducted by the National Background Investigation Services (NBIS).

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The pay range for this role is:

35,360 - 42,000 USD per year(US)