Work Incentive Specialist

Allsup, LLC; Nashville (TN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) Matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending and Health Savings

Tuition Reimbursement

Pet Insurance

Employee Assistance Program

Job summary

Allsup LLC is seeking a Work Incentive Specialist to serve as the primary contact for employed beneficiaries in the Return to Work program. You will build positive relationships, manage calls, review correspondence, and complete forms to support Social Security Ticket-to-Work initiatives.

The role emphasizes education on the program, flexible scheduling with some work-from-home options, and a comprehensive benefits package including health, retirement, and PTO.

Qualifications

• Bachelor’s degree preferred or equivalent experience (HS Diploma or GED required).
• 1–2 years of customer service experience.
• Ability to learn and apply information quickly.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary contact for employed beneficiaries in Allsup Employment Services Return to Work program.
• Handle inbound and outbound calls, manage conversations, and build rapport.
• Review correspondence and complete necessary forms.
• Educate beneficiaries about SSA Ticket-to-Work and promote ongoing participation.

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Adaptability

Target driven

Education

Bachelor’s degree or equivalent

HS Diploma or GED

Job description

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

• The Work Incentive Specialist serves as the primary point of contact for employed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Work Incentive Specialist is responsible for building a positive relationship with the employed beneficiary.

What you'll do

• Handle inbound and outbound calls
• Effectively manage conversations
• Build rapport and redirect conversation
• Review correspondence
• Complete necessary forms
• Provide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participation
• Opportunity for Monthly Bonuses

Qualifications

• Bachelor’s degree preferred or equivalent experience (HS Diploma or GED required)
• One (1) to two (2) years’ customer service
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong critical thinking and problem solving skills
• Strong organizational skills
• Excellent written/verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven
• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

IMPORTANT NOTICE

Offers for employment are contingent on the completion, to our satisfaction, our background check, including but not limited to, employment and education verification, criminal background checks, credit checks, and drug screen. As a federal contractor for the Social Security Administration’s Ticket to Work program, we require all Allsup Employment Services employees and anyone with access to PII for Allsup Employment Services beneficiaries to obtain a federal security clearance. This process includes, but is not limited to, a federal background check and fingerprinting process conducted by the National Background Investigation Services (NBIS).

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.