Ticket Scanner

ASM Global; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

ASM Global is hiring a Ticket Scanner in New Orleans for Caesar's Superdome, Smoothie King Center, and Champions Square. You will greet guests, verify tickets, passes or credentials, and guide patrons to their seats while ensuring safety and flow of lines during events.

The role requires excellent communication, the ability to stand for long periods, and flexibility to work nights, weekends, and holidays. Training will cover event-specific passes and security procedures.

Qualifications

• Excellent communication skills.
• Able to read and understand written English.
• Able to stand for long periods and work outdoors/in-doors as needed.

Responsibilities

• Greet guests with a warm smile and friendly greeting.
• Familiarize yourself with the ticket system and passes.
• Direct guests to the correct areas and assist with directions.
• Grant admission to guests with valid tickets, passes, or credentials.
• Deny admission to unauthorized guests.
• Keep queues moving efficiently.
• Inform guests about smoking areas and policies.
• Perform any other duties as assigned.

Skills

Excellent communication

Read English

Customer service experience

Education

High School diploma or equivalent

1-2 years customer service/retail experience

Job description

POSITION: Ticket Scanner

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Staffing Supervisor

FLSA STATUS: Hourly/Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Ticket Scanner for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

• Greet each guest with a warm smile and a friendly greeting (i.e., "good afternoon" or "welcome to the Superdome")
• Familiarize yourself with the ticket system for each event, including special passes or credentials that are to be honored
• Give general directions pointing guest to the appropriate area (i.e., "your seats are in the Terrace; please take the escalator to the top-level")
• Grant admission to each guest who presents a valid ticket, pass, or credential
• Deny admission to anyone who is unauthorized or without tickets
• Keep the lines of guests moving rapidly
• If you see a guest entering the building smoking, advise them that they need to extinguish the cigarette, and smoking is permitted only in designated smoking areas. They may smoke at Gates B, D, F, and H
• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age
• Must successfully pass a criminal background check
• Excellent communication skills
• Able to read and understand written English
• Able to distinguish colors of different credentials
• Able to stand for long periods of time, up to 6 hours, and the ability to climb stairs
• Able to tolerate various weather conditions (i.e., heat, cold, dampness, etc.)
• Able to work nights, weekends, and holidays as needed

Education and/or Experience

• High School diploma or equivalent
• 1-2 years customer service or retail experience required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.