Ticket Representative

Philadelphia Phillies; Clearwater (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

The Philadelphia Phillies are seeking part-time, on-site Ticket Representatives at BayCare Ballpark in Clearwater, FL. You will handle ticket requests at walk-up windows and by phone, with a schedule that includes nights, weekends, and holidays as required by events.

Responsibilities include processing sales, assisting in daily office operations, resolving ticketing issues, and providing excellent guest service in a fast-paced environment.

Qualifications

• Knowledge of cash management principles and procedures.
• Knowledge of planning and scheduling techniques.
• Ability to use personal computers and related software.
• Ability to communicate effectively, both verbally and in writing.
• Strong interpersonal, flexible, and customer service orientation.
• Knowledge of ticket office workflow patterns and staffing requirements.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to operate a computerized ticketing system.
• Knowledge of automated events seating charts.
• Ability to make administrative decisions and judgments.
• Ability to investigate and analyze information and draw conclusions.

Responsibilities

• Sell tickets for events at BayCare Ballpark using a computer-based sales system (ProVenue).
• Assist in daily Ticket Office operations: mailings, phone calls, filing orders, and other duties.
• Help resolve customer ticketing issues.
• Communicate effectively with guests and coworkers.
• Perform administrative or clerical tasks and program-related activities as needed.
• Carry out miscellaneous job-related duties as assigned.

Skills

Cash handling

Scheduling

PC skills

Communication

Interpersonal skills

Ticket workflow

Evenings/weekends

Ticket system

Seating charts

Decision making

Information analysis

Job description

POSITION SUMMARY:

Ticket Representatives assist with daily ticket operations at BayCare Ballpark. This includes processing ticket requests at walk-up windows and over the phone.

Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark's schedule requires. This is a part-time, on-site position at the BayCare Ballpark in Clearwater, FL.

JOB DUTIES & RESPONSIBILITES:

• Perform as a ticket sales representative for ticketed events at BayCare Ballpark for current and upcoming events using a computer-based sales system (ProVenue)
• Assist in the daily operations of the Ticket Office; including mailings, answering phones, filing orders and other duties as assigned.
• Help in resolving customer ticketing issues.
• Communicate effectively with fellow co-workers and guests.
• Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
• Performs miscellaneous job-related duties as assigned.

SKILLS & QUALIFICATIONS:

• Knowledge of cash management principles and/or procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of ticket office workflow patterns and associated staffing requirements.
• Ability to handle a flexible work schedule, to include some evenings and weekends.
• Ability to operate a computerized ticketing system.
• Knowledge of automated events seating charts.
• Ability to make administrative/procedural decisions and judgments.
• Ability to investigate and analyze information and draw conclusions.

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.