Ticket Representative

The Phillies - Internal Postings; Clearwater (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

The Phillies - Internal Postings are hiring a part-time Ticket Representative for the BayCare Box Office at BayCare Ballpark in Clearwater, FL. Responsibilities include processing ticket requests, assisting with daily operations, and resolving customer ticketing issues.

Candidates must be flexible, willing to work nights, weekends, and holidays as required. Strong communication skills and knowledge of cash management principles are essential for this role.

Qualifications

• Knowledge of cash management principles and/or procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle a flexible work schedule, to include some evenings and weekends.

Responsibilities

• Process ticket requests at walk-up windows and over the phone.
• Assist in daily operations of the Ticket Office including mailings and answering phones.
• Help resolve customer ticketing issues.

Skills

Cash management knowledge

Planning and scheduling techniques

Personal computer skills

Effective communication skills

Interpersonal skills

Customer service orientation

Ticket office workflow knowledge

Flexible work schedule ability

Computerized ticketing system operation

Automated seating charts knowledge

Decision-making ability

Information analysis

Job description

Ticket Representatives are responsible for assisting in the daily operations of the BayCare Box Office at BayCare Ballpark. This includes processing ticket requests at walk-up windows and over the phone. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark’s schedule requires.

This position is part-time and will be located on-site at the BayCare Ballpark in Clearwater, FL.

Job Duties & Responsibilities

• Perform as a ticket sales representative for ticketed events at BayCare Ballpark for current and upcoming events using a computer-based sales system (ProVenue)
• Assist in the daily operations of the Ticket Office; including mailings, answering phones, filing orders and other duties as assigned.
• Help in resolving customer ticketing issues.
• Communicate effectively with fellow co-workers and guests.
• Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
• Performs miscellaneous job-related duties as assigned.

Skills & Qualifications

• Knowledge of cash management principles and/or procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of personal computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of ticket office workflow patterns and associated staffing requirements.
• Ability to handle a flexible work schedule, to include some evenings and weekends.
• Ability to operate a computerized ticketing system.
• Knowledge of automated events seating charts.
• Ability to make administrative/procedural decisions and judgments.
• Ability to investigate and analyze information and draw conclusions.

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.