Coordinator, Ticket Operations

National Association for Stock Car Auto Racing (NASCAR); Darlington (SC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Wellness benefits

Growth opportunities

Job summary

NASCAR in Daytona Beach, FL is seeking a Ticket Operations Associate to support daily functions across events and weekend operations. You will help manage price codes, inventory, and corporate/complimentary tickets while ensuring smooth customer experiences.

Join a dynamic team focused on operational excellence in a high‑profile sports entertainment setting, with exposure to nationwide event operations and growth opportunities.

Qualifications

• High school diploma or GED; equivalent education/experience considered.
• Experience with Ticketmaster or similar ticketing software.
• Previous box office, ticketing, or live event operations experience.
• Strong project management skills.
• Proficiency in Microsoft Excel.
• Excellent written and verbal communication.
• Strong organizational skills with deadlines.
• Ability to work independently with minimal supervision.
• Familiarity with NASCAR is a plus.
• Valid driver's license in good standing.

Responsibilities

• Support Ticket Operations leadership with daily functions and projects.
• Identify opportunities to streamline ticket operations processes.
• Assist with product training for Consumer Services team and Sales Academy.
• Audit event builds, ticket system updates, pricing changes, and financial controls daily.
• Maintain ticket system price code management and updates.
• Oversee inventory management across all events and daily allocations.
• Manage Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and setup.
• Respond to inquiries in the ticket operations inbox promptly.
• Ensure quality control of the online ticket-buying experience and fix broken links.
• Partner with Marketing to maintain current offers and messaging.
• Support event weekend operations: staffing, issue resolution, and daily reconciliation.
• Assist in hiring/scheduling supervision of temporary event staff.
• Develop and implement operational efficiencies within Ticket Operations.
• Additional duties as assigned.

Skills

Ticketing software

Box office operations

Project management

Microsoft Excel

Communication skills

Organizational skills

Independent work

Driver's license

NASCAR familiarity

Education

High school diploma or GED

Tools

Ticketmaster

Microsoft Excel

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

What You'll Do

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Identify opportunities to improve, streamline, and simplify ticket operations processes.
• Assist with product training for the Consumer Services team and Sales Academy.
• Provide support for special projects such as:
• Venue reseating initiatives
• Declined payment plans
• Other department-wide operational projects
• Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
• Maintain ticket system price code management, including:
• Adding new ticket products or offers
• Updating pricing and package details
• Setting access permissions for users and agencies
• Oversee inventory management across all events, including daily ticket allocation reviews.
• Manage and process all Corporate and Complimentary ticket accounts.
• Oversee Ticketmaster Account Manager processes and account setup.
• Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
• Ensure quality control of the online ticket-buying experience by:
• Identifying and correcting broken links
• Reviewing purchase flows for accuracy
• Partnering with Marketing to maintain current offers and messaging
• Support all event weekend ticket operations needs, including:
• Event staffing coordination
• Ticket issue resolution and customer service
• Daily sales reconciliation
• Final event reporting
• Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
• Assist in the development and implementation of operational efficiencies within Ticket Operations.
• Additional duties as assigned.

What You'll Bring

• High school diploma or GED required; equivalent combination of education and experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management skills with the ability to move initiatives from concept through execution.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Self-motivated with the ability to work independently and with minimal supervision.
• Familiarity with the sport of NASCAR is a plus.
• Must possess a valid driver's license in good standing and meet clean driving record criteria.

Benefits

• competitive compensation
• a comprehensive benefits package focused on wellness
• opportunities to grow and develop both personally and professionally

Location

Based in Daytona Beach, Florida, with offices in five cities across North America

Equal Opportunity Employer Statement

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner.

In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

Compliance Statement

To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.

About NASCAR

The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 15 of the nation's major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series™, NASCAR O'Reilly Auto Parts Series™, and NASCAR CRAFTSMAN Truck Series™), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O'Reilly Auto Parts). The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states. For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.