Ticket Operations Lead: Inventory, Payments & Reporting

Sports Careers; Chester (Delaware County); On-site; USD 48,000 - 70,000; Full time

Job summary

Philadelphia Union is seeking a detail-oriented Coordinator, Ticket Operations to support day-to-day ticketing at Subaru Park. You will work closely with SeatGeek Unify, assist with event setup, inventory management, payments, and reporting to ensure a smooth fan experience.

You will collaborate with multiple departments, troubleshoot issues on matchdays, and help deliver accurate revenues and customer service excellence in a fast-paced environment.

Qualifications

• Detail-oriented professional who can manage event setup, pricing tables, and ticket plans.
• Strong problem-solving skills with ability to troubleshoot ticketing issues.
• Excellent communication and cross-department collaboration.

Responsibilities

• Serve as internal resource for SeatGeek products, functionality, and ticketing processes.
• Build and maintain a strong working relationship with SeatGeek client support.
• Assist with event setup, pricing tables, ticket plans, promo codes, and other SeatGeek Unify programming.
• Troubleshoot ticketing and system issues in partnership with SeatGeek.
• Produce accurate daily, weekly, monthly, matchday, and MLS reporting.
• Manage payment plans and assist with chargebacks and account compliance.
• Support Will Call and elevated customer service issues on matchdays.
• Work across departments to deliver a seamless experience for fans, members, groups, partners, and internal stakeholders.

Skills

Attention to detail

Problem solving

Communication

Multitasking

Teamwork

Tools

SeatGeek Unify

Excel

Ticketing systems

Job description

Philadelphia Union is seeking a detail-oriented Coordinator, Ticket Operations to support day-to-day ticketing at Subaru Park. You will work closely with SeatGeek Unify, assist with event setup, inventory management, payments, and reporting to ensure a smooth fan experience.

You will collaborate with multiple departments, troubleshoot issues on matchdays, and help deliver accurate revenues and customer service excellence in a fast-paced environment.