Coordinator, Ticket Operations

Gondola; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Philadelphia Union is seeking a detail-oriented Coordinator, Ticket Operations to support day-to-day ticketing for matches and events at Subaru Park. You will handle event setup, pricing, and reporting while collaborating with SeatGeek and internal teams.

The role requires strong Excel skills, reliability on matchdays, and the ability to manage multiple priorities with accuracy. The organization offers a high-performance sports environment and comprehensive benefits.

Qualifications

• 1+ year of ticketing experience preferred but not required.
• Working knowledge of SeatGeek Unify preferred; experience with another ticketing platform is a plus.
• Advanced Microsoft Excel skills.
• Experience producing accurate, time-sensitive reporting.
• Strong written and verbal communication skills.
• Ability to work independently, stay organized, and demonstrate initiative.
• Ability to work evenings, weekends, holidays, and matchdays as required.
• Cash handling and deposit reconciliation experience is a plus.
• Bachelor’s degree preferred.
• Experience in professional sports, live entertainment, or venue operations preferred.

Responsibilities

• Serve as an internal resource for SeatGeek products, functionality, and ticketing processes.
• Build and maintain a strong working relationship with SeatGeek client support.
• Assist with event setup, pricing tables, ticket plans, promo codes, and other SeatGeek Unify programming.
• Troubleshoot ticketing and system issues in partnership with SeatGeek.
• Produce accurate daily, weekly, monthly, matchday, and MLS reporting.
• Manage payment plans and assist with chargebacks and account compliance.
• Support Will Call and elevated customer service issues on matchdays.
• Work across departments to deliver a seamless experience for fans, members, groups, partners, and internal stakeholders.

Skills

Excel proficiency

Ticketing experience

SeatGeek Unify

Communication skills

Independent worker

Education

Bachelor's degree preferred

Tools

SeatGeek Unify

Other ticketing platforms

Job description

# Coordinator, Ticket Operations## Philadelphia Union•### @PhilaUnionPosted on 9/23/2026•Full-time## Job Description**WHO WE ARE**Awarded Major League Soccer’s 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home—an 18,500-seat, world-class, soccer-specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia.On the field, the Union have established themselves as one of Major League Soccer’s most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the **Supporters’ Shield in 2020 and again in 2025**, recognizing the club’s excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned **Eastern Conference Champions in 2022**, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League.Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar.Our deep connection to Philadelphia is woven into who we are. From the Club’s crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city’s revolutionary spirit and its legacy as the birthplace of American independence. If you’re ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.**ARE YOU BUILT FOR THE DETAILS?** In professional sports, the fan experience starts long before kickoff. Tickets need to work. Inventory needs to be right. Payments need to process. Reports need to be accurate. And when something goes wrong, someone needs to know how to fix it. Union Spots & Entertainment is looking for a detail-oriented, proactive professional who takes pride in getting those things right.This role is for someone who takes ownership of their work, enjoys solving problems, and wants to become a trusted resource across the organization. If you’re organized, accountable, and always looking for a better way to do things, keep reading.**DEVELOP IN A HIGH-PERFORMANCE ENVIRONMENT** At the Philadelphia Union, development never stops. We believe in building talented people as intentionally as we build our team on the pitch.You’ll work closely with Ticket Sales and Service, the Subaru Park Box Office, SeatGeek, and departments throughout the organization while developing a deep understanding of the systems and processes behind a professional sports ticketing operation. You’ll be expected to ask questions, learn quickly, communicate clearly, and continuously improve.**THE ROLE** As Coordinator, Ticket Operations, you’ll help execute the day-to-day ticketing operation for Philadelphia Union matches and events at Subaru Park.You’ll become a key resource within our SeatGeek Unify environment, supporting everything from event setup and inventory management to payments, reporting, and matchday troubleshooting.Your responsibilities will include:* Serve as an internal resource for SeatGeek products, functionality, and ticketing processes* Build and maintain a strong working relationship with SeatGeek client support* Assist with event setup, pricing tables, ticket plans, promo codes, and other SeatGeek Unify programming* Troubleshoot ticketing and system issues in partnership with SeatGeek* Produce accurate daily, weekly, monthly, matchday, and MLS reporting* Manage payment plans and assist with chargebacks and account compliance* Support Will Call and elevated customer service issues on matchdays* Work across departments to deliver a seamless experience for fans, members, groups, partners, and internal stakeholders**THIS ROLE IS FOR YOU IF YOU:*** Sweat the details and take pride in accuracy* Take ownership instead of waiting for someone else to solve the problem* Stay composed when something goes wrong and enjoy figuring out the solution* Can manage multiple priorities without needing constant oversight* Communicate well with both customers and coworkers* Are collaborative, dependable, and willing to jump in wherever needed* Want to keep learning and growing within the sports industry**QUALIFICATIONS*** 1+ year of ticketing experience preferred but not required* Working knowledge of SeatGeek Unify preferred; experience with another ticketing platform is a plus* Advanced Microsoft Excel skills* Experience producing accurate, time-sensitive reporting* Strong written and verbal communication skills* Ability to work independently, stay organized, and demonstrate initiative* Ability to work evenings, weekends, holidays, and matchdays as required* Cash handling and deposit reconciliation experience is a plus* Bachelor’s degree preferred* Experience in professional sports, live entertainment, or venue operations preferred\\*\\*DETAILS MATTER. \\*\\*Ticket Operations is often at its best when nobody notices it. The right tickets are in the right hands, the numbers balance, the systems work, and our fans have a seamless experience.That doesn’t happen by accident.If you take pride in being the person others can count on, enjoy solving problems, and want to grow your career in a high-performance sports environment, we’d like to hear from you.**WHY THE UNION?** At Union Sports & Entertainment, development is in our DNA. From our world-class academy to our front office, we believe in identifying talent early, investing in it fully, and creating real pathways for growth. If you’re driven, coachable, and willing to put in the work, the Union will match your ambition.You’ll join a competitive, high-energy environment where:* **People get better every day** as leaders and teammates* **Winning matters**, but how we win matters just as much* **Coaching, feedback, and accountability** are part of the culture, not buzzwords* **Soccer passion is real** and matchdays mean something hereWe celebrate effort, creativity, and results. We challenge each other. We have fun. And we take pride in developing future leaders who go on to make an impact across the sports industry.We are committed to supporting the health, well-being, and professional success of our employees. Our comprehensive Total Rewards package includes paid time off, multiple medical plan options, dental and vision coverage, flexible spending and health savings accounts, a 401(k) plan with Company match, Company-paid life and disability insurance, paid medical and baby-bonding leave, mental health resources, wellness reimbursements, and employee discounts. Actual compensation will be determined based on factors such as the candidate’s qualifications, skills, relevant experience, internal equity, and prevailing business and market conditions.Employees may also enjoy complimentary or discounted tickets, match-day meals, access to our on-site fitness center and café, complimentary coffee beverages, Summer Friday hours, and employee engagement events throughout the year. Eligibility for specific benefits may vary based on position and employment status.\\*\\*Our Commitment to Inclusion \\*\\*Union Sports & Entertainment is committed to fostering a welcoming and inclusive workplace where every employee and candidate is treated with dignity and respect. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other status protected by applicable law. **Not sure you meet every requirement? Championship teams are built on diverse strengths. If you’re passionate about sports and excited about this role, we want to hear from you!**