Coordinator, Ticket Operations

Sports Careers; Chester (Delaware County); On-site; USD 48,000 - 70,000; Full time

Job summary

Philadelphia Union is seeking a detail-oriented Coordinator, Ticket Operations to support day-to-day ticketing at Subaru Park. You will work closely with SeatGeek Unify, assist with event setup, inventory management, payments, and reporting to ensure a smooth fan experience.

You will collaborate with multiple departments, troubleshoot issues on matchdays, and help deliver accurate revenues and customer service excellence in a fast-paced environment.

Qualifications

• Detail-oriented professional who can manage event setup, pricing tables, and ticket plans.
• Strong problem-solving skills with ability to troubleshoot ticketing issues.
• Excellent communication and cross-department collaboration.

Responsibilities

• Serve as internal resource for SeatGeek products, functionality, and ticketing processes.
• Build and maintain a strong working relationship with SeatGeek client support.
• Assist with event setup, pricing tables, ticket plans, promo codes, and other SeatGeek Unify programming.
• Troubleshoot ticketing and system issues in partnership with SeatGeek.
• Produce accurate daily, weekly, monthly, matchday, and MLS reporting.
• Manage payment plans and assist with chargebacks and account compliance.
• Support Will Call and elevated customer service issues on matchdays.
• Work across departments to deliver a seamless experience for fans, members, groups, partners, and internal stakeholders.

Skills

Attention to detail

Problem solving

Communication

Multitasking

Teamwork

Tools

SeatGeek Unify

Excel

Ticketing systems

Job description

Who We Are

Awarded Major League Soccer’s 16th franchise in 2008, the Philadelphia Union officially took the pitch in 2010 and have been raising expectations ever since. Owned and operated by Union Sports & Entertainment, the Philadelphia Union call Subaru Park home—an 18,500-seat, world-class, soccer‑specific stadium set along the Delaware River beneath the Commodore Barry Bridge, just 15 miles from downtown Philadelphia. On the field, the Union have established themselves as one of Major League Soccer’s most consistent and competitive clubs. The team reached the Lamar Hunt U.S. Open Cup Final three times (2014, 2015, and 2018), made multiple MLS Cup Playoff appearances, and captured the Supporters’ Shield in 2020 and again in 2025, recognizing the club’s excellence and consistency across the regular season. The Union also hosted the Eastern Conference Final in 2021, were crowned Eastern Conference Champions in 2022, and advanced to the MLS Cup Final that same year in one of the most thrilling matches in league history. The club has continued to represent Philadelphia on the international stage through participation in the Scotiabank CONCACAF Champions League. Off the field, the Philadelphia Union are defined by a culture that is Young, Fearless, and Challenger-driven. We are unafraid to think differently, push boundaries, and pursue excellence in everything we do. We believe success is built through accountability, collaboration, innovation, and a relentless drive to raise the bar. Our deep connection to Philadelphia is woven into who we are. From the Club’s crest and colors to the thirteen stars and rallying cry, the Union proudly reflect the city’s revolutionary spirit and its legacy as the birthplace of American independence. If you’re ready to challenge the ordinary and help shape the future of soccer in Philadelphia, we invite you to join us.

ARE YOU BUILT FOR THE DETAILS?

In professional sports, the fan experience starts long before kickoff. Tickets need to work. Inventory needs to be right. Payments need to process. Reports need to be accurate. And when something goes wrong, someone needs to know how to fix it. Union Spots & Entertainment is looking for a detail-oriented, proactive professional who takes pride in getting those things right. This role is for someone who takes ownership of their work, enjoys solving problems, and wants to become a trusted resource across the organization. If you’re organized, accountable, and always looking for a better way to do things, keep reading.

DEVELOP IN A HIGH-PERFORMANCE ENVIRONMENT

At the Philadelphia Union, development never stops. We believe in building talented people as intentionally as we build our team on the pitch. You’ll work closely with Ticket Sales and Service, the Subaru Park Box Office, SeatGeek, and departments throughout the organization while developing a deep understanding of the systems and processes behind a professional sports ticketing operation. You’ll be expected to ask questions, learn quickly, communicate clearly, and continuously improve.

THE ROLE

As Coordinator, Ticket Operations, you’ll help execute the day-to-day ticketing operation for Philadelphia Union matches and events at Subaru Park. You’ll become a key resource within our SeatGeek Unify environment, supporting everything from event setup and inventory management to payments, reporting, and matchday troubleshooting.

Your Responsibilities Will Include

• Serve as an internal resource for SeatGeek products, functionality, and ticketing processes
• Build and maintain a strong working relationship with SeatGeek client support
• Assist with event setup, pricing tables, ticket plans, promo codes, and other SeatGeek Unify programming
• Troubleshoot ticketing and system issues in partnership with SeatGeek
• Produce accurate daily, weekly, monthly, matchday, and MLS reporting
• Manage payment plans and assist with chargebacks and account compliance
• Support Will Call and elevated customer service issues on matchdays
• Work across departments to deliver a seamless experience for fans, members, groups, partners, and internal stakeholders

This Role Is For You If You

• Sweat the details and take pride in accuracy
• Take ownership instead of waiting for someone else to solve the problem
• Stay composed when something goes wrong and enjoy figuring out the solution
• Can manage multiple priorities without needing constant oversight
• Communicate well with both customers and coworkers
• Are collaborative, dependable, and willing to jump in