Ticket Operations Coordinator

North Carolina Courage; Raleigh (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Work-from-anywhere 2x per year

Hybrid work model

401(k) plan

Team apparel and season tickets

Job summary

North Carolina Courage is seeking a Ticket Operations Coordinator in Raleigh to manage ticketing requests, transfers, and seat relocations, ensuring a smooth fan experience.

You will support app issues, fulfill complimentary ticket requests, and maintain Courage Cash balances. The role requires strong customer service, familiarity with Ticketmaster/Paciolan, and flexibility for home matches.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2+ years in ticket sales, membership services, customer success, hospitality, or sports.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office and CRM platforms.
• Experience with Ticketmaster or Paciolan preferred.

Responsibilities

• Build ticket offer links for sales campaigns and promotions.
• Manage inbound ticket operations requests (seat relocations, transfers, app support, member purchases).
• Process and fulfill complimentary ticket requests for front office and staff.
• Manage Community Voucher fulfillment and Courage Cash balances.
• Provide daily ticketing troubleshooting support for sales reps and customers.

Skills

Customer service

CRM platforms

Ticketing software

Communication

Organization

Multi-tasking

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Ticketmaster

Paciolan

Salesforce CRM

Job description

About Us

The

plays a critical part in ticket operations and elevating fan experience. As a member of our Club, you will contribute to an environment grounded in our

Position Summary

The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience. As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism.

Key Job Responsibilities

• Building ticket offer links for sales campaigns and promotional initiatives
• Managing inbound ticket operations requests, including:
  • Seat relocations
  • Ticket transfers
  • Mobile app support
  • Season Ticket Member additional match purchases
  • General account servicing
• Processing and fulfilling complimentary ticket requests for front office departments and club personnel
• Managing Community Voucher fulfillment
• Uploading and maintaining Courage Cash balances
• Providing daily ticketing troubleshooting support for sales representatives and customers
  • Including tickets not showing up or NC Courage app not working properly.
• Assisting with box office operations and game day ticket management
• Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office
• Supports Ticket Sales staff with order processing, payments, and ticket distribution.
• Maintain CRM documentation standards and service response expectations.
• Participate in all NC Courage home matches, membership events, and other assigned Club functions.

Qualifications

Required Skills & Experience

• Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience.
• Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports.
• Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred).
• Exceptional customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Highly organized with strong project management and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working collaboratively across multiple departments.
• Proficiency with Microsoft Office and CRM platforms.
• Ability to work evenings, weekends, and holidays, including all NC Courage home matches.
• Experience working in a box office.

Preferred Skills & Experience

• Experience with Salesforce CRM.
• Experience with Jump, Ticketmaster, or Paciolan
• Professional sports or live event experience.
• Demonstrated success in Ticket Operations, Customer Service, and Box office operations.
• Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices.

OUR VALUES

We Hire Through The Lens Of Our Club Values

Integrity – Transparent, trustworthy relationships with our fans and ourselves.

Community – Creating a sense of belonging in a diverse, inclusive environment

Accountability – Responsible for our words, our actions, and our results.

Respect – Regard for treating others with dignity and acceptance.

Excellence - Strive towards greatness in ourselves, club, and community and culture.

Why It’s Better at the Courage

• Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
• Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
• Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
• Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
• 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
• Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.