Ticket Operations Assistant

Gondola; Fredericksburg (VA); On-site; USD 21,000 - 25,000; Part time

Job summary

A minor league baseball team is seeking a part-time Ticket Operations Assistant to assist in various aspects of ticket operations and customer service. Responsibilities include supervising Box Office staff, customer interactions, and event management for ticketed events. The ideal candidate will possess strong communication skills and a professional demeanor. This role offers a gateway into the sports world with opportunities for growth in a vibrant work environment.

Qualifications

• Professionalism, friendliness, and a strong work ethic are essential.
• Strong time management and communication skills are required.
• Must be proficient in Microsoft Office and Outlook.
• Excellent customer service skills to assist clients and fans.

Responsibilities

• Assist with the supervision of Box Office staff, including hiring and training.
• Provide professional customer service to patrons and clients.
• Assist in event management for all ticketed events.
• Maintain an understanding of upcoming events and promotions.

Skills

Professionalism

Strong work ethic

Communication skills

Organizational skills

Customer service

Time management

Tools

Microsoft Office

Outlook

Job description

# Ticket Operations Assistant## •### @FXBGNatsPosted on 1/18/2026•Part-time## Job DescriptionThe Fredericksburg Nationals are the Class-A Affiliate of the Washington Nationals. Located in historic Fredericksburg, VA in a growing vibrant market. The FredNats play in Virginia Credit Union Stadium which opened in 2021. Virginia Credit Union Stadium is considered to be one of the best ballparks in all of Minor League Baseball.**Fredericksburg Nationals Accolades**Finished 2nd in Single A Attendance in 2021 and 2022Increased attendance in every season (2021,2022,2023, 2025)Typically sell-out in excess of 44 games per season**Overview:**The Fredericksburg Nationals have seasonal paid internships available for the 2024 season. The internship positions are summer positions that start in January and run through the conclusion of the season (September).Everyone working in minor league baseball wears many different “hats,” so a willingness to go above and beyond one’s normal duties is expected. Candidates are required to be enthusiastic with a great desire to put on a night of entertainment and memories for all the fans at Virginia Credit Union.If you are looking for a gateway into the world of sports, there is no better place to start than with the Fredericksburg Nationals.**Qualifications:*** Professionalism, friendliness, a strong work ethic, and an interest in event ticketing* Strong time management, communication, and organizational skills* Proficient in Microsoft Office and Outlook* The ability to supply excellent customer service to all clients and fans* Able to maintain a flexible work schedule* Basic knowledge of data analytics**Responsibilities:*** Assist Director of Ticket Operations with supervision of Box Office staff, including hiring, and training* Assist Director of Ticket Operations in building all facets of events in the ticketing system* Provide professional customer service to patrons and clients* Assist in answering telephones in a timely manner* Assist with walk-in customers and appointments* Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events* Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system* Maintain an understanding of upcoming events and promotions* Perform all duties of the Box Office Managers in their absence* Other duties and responsibilities as assigned\*\*All MiLB duties always include tarp pulls\*\***Duration/Compensation*** This is a seasonal, part-time, position.* Hourly rate* Sales CommissionWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.LocationOn-sitePayPay not disclosed