Ticket Office, Seller (Part Time, Limited Term)

Washington Nationals; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

Washington Nationals is seeking a part-time Ticket Seller for the 2027 season at Nationals Park. The role focuses on maximizing ticket sales and delivering outstanding customer service at the ticket windows, including processing single game and future event ticket sales and Will Call distribution.

Ideal candidates are energetic, engaging, and sales-focused, with the ability to assist with digital ticketing issues and answer questions about policies, ballpark events, promotions and pricing.

Responsibilities

• Greet guests with energy and enthusiasm at the ticket windows.
• Demonstrate knowledge of promotions, discounts, pricing, and ballpark policies.
• Provide exceptional customer service and resolve patron conflicts and complaints.
• Use Tickets.com to maximize ticket sales and process game and parking requests.
• Troubleshoot ticketing issues (print-at-home, Ballpark app) and assist with digital ticketing questions.
• Assist in daily box office upkeep and help with crowd management and line control.
• Handle cash and credit payments and balance receipts nightly.

Job description

The Ticket Seller position is a part-time limited term seasonal position that begins in March and continues until the end of the baseball season in October 2027.

Sellers are responsible for maximizing individual ticket sales and revenue using the ticketing software, while also delivering exceptional customer service at the ticket windows. As a first point-of-contact for Nationals Park, it is critical that individuals are energetic, engaging, and display a strong sales and service focus during all interactions. The representative is responsible for processing single game and future event ticket sales, along with processing and distributing Will Call tickets to select events. This position should become well‑versed with the MLB Ballpark app and help assist in any digital ticketing issues, as well as handling general customer service inquiries regarding policies, ballpark events, promotions and pricing.

This is a part-time seasonal limited term position, expected to work at least 47 games over the baseball season. The duration of employment is the baseball season (March through October 2027).

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties And Responsibilities

• Greet guests with energy, positivity, and enthusiasm, answering patron questions and directing them to all appropriate locations.
• Clearly demonstrate and communicate a strong knowledge of promotions, discounts and pricing, ballpark policies, and procedures, etc.
• Remain highly engaged and deliver exceptional customer service in resolving patron conflicts and complaints.
• Efficiently use the Tickets.com ticketing system to maximize ticket sales, process requests for games and parking at Nationals Park.
• Troubleshoot ticketing related issues, including but not limited to, print-at-home tickets, Ballpark app navigation and system use.
• Assist in daily box office upkeep with maintenance, setup and breakdown, including preparing outside stanchions for guest queuing.
• Help with outside line management, including usher fans to available windows and answer any questions prior to purchasing.
• Handle cash and credit payments of ticket orders and balance all payments, receipts, and vouchers nightly.
• Other duties as assigned.

Compensation

The projected wage rate for this position is $18.70 per hour. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.