Part Time Box Office Ticket Seller

VenuWorks; Skokie (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

VenuWorks is seeking a Kiosk/Ticket Office Associate to assist patrons with performances and ticket policies. Responsibilities include handling cash, processing sales with Ticketmaster software, and delivering excellent customer service in person and over the phone.

The role requires professional appearance, effective communication, and the ability to assist in enforcing venue policies and emergency procedures as needed.

Qualifications

• Experience providing customer service at ticket offices.
• Ability to handle cash and maintain accurate financial transactions.
• Provide information about performances and policies to patrons.
• Uphold professional appearance and conduct.
• Assist in enforcing building policies and emergency procedures.

Responsibilities

• Operate the ticket office under supervision of the Ticket Office Manager.
• Handle cash and process transactions accurately.
• Provide information on performances and ticket policies to patrons.
• Support patrons via phone and in person.
• Use Ticketmaster software to process sales.
• Assist in enforcing venue policies.
• Respond to emergencies and provide assistance.
• Perform related tasks as assigned.

Skills

Customer service

Cash handling

Information provision

Emergency response

Professional appearance

Phone support

Tools

Ticketmaster software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Works under the supervision of the Ticket Office Manager.
• Projects professional appearance and manner.
• Provides information to patrons regarding performances and ticket policies.
• Provides customer service in all aspects of the Ticket Office, including phones.
• Utilizes Ticketmaster software to process ticket sales.
• Maintains accuracy in financial transactions.
• Assists in the enforcement of building policies for patrons.
• Provides assistance for patrons in emergency situations.
• Accountable for transactions at his/her work station including cash handling.
• Performs any related tasks as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.