Ticket Office Agent

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 22,000 - 32,000; Full time

Job summary

Wynn Resorts, Limited in Las Vegas is seeking a Ticket Office Cashier to provide excellent guest service for tickets to shows and events, process phone and in-person orders, and handle walk-up sales and will-call distribution.

The role requires a high school diploma and at least two years of ticket office experience, familiarity with ticketing and POS systems, solid cash handling and PCI compliance, and the ability to work evenings, weekends, and holidays.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Responsibilities

• Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort.
• Process phone and in person ticket orders by utilizing a computerized ticketing system.
• Assist with night of show walk up sales and will call distribution.
• Print and distribute tickets to guests attending the various shows and events.
• Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
• Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
• Maintain knowledge of various shows and events available to our guests.
• Assist with incoming and outgoing customer calls.
• Maintain a positive attitude and a genuine interest in helping others.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Stress management

Problem solving

Phone etiquette

Flexibility

Education

High school diploma or equivalent

Tools

Archtics

Ticketmaster Host

TM1

Job description

Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

• Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
• Provide excellent customer service to all internal and external partners.
• Process phone and in person ticket orders by utilizing a computerized ticketing system.
• Assist with night of show walk up sales and will call distribution.
• Print and distribute tickets to guests attending the various shows and events.
• Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
• Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
• Maintain knowledge of various shows and events available to our guests.
• Assist with incoming and outgoing customer calls.
• Maintain a positive attitude and a genuine interest in helping others.
• Perform all other duties as assigned.

Job Experience / Education:

• Must have a high school diploma or equivalent.
• Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

• Must have experience with ticketing systems and point of sale systems.
• Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
• Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
• Must have prior customer service experience preferably in the ticketing industry.
• Must have excellent attention to detail.
• Must have excellent verbal communication skills.
• Must be able to function in a stressful environment.
• Must be a highly motivated self-starter and a hard worker.
• Must possess excellent problem-solving skills.
• Must have excellent phone etiquette.
• Must be able to work a flexible schedule (evenings, weekends, and holidays).
• Must have the ability to work with individuals from different cultures and backgrounds.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.