Ticket Office Associate — Flexible Hours & Game-Day Events

University of Notre Dame; Notre Dame (IN); Sur place; USD 18 000 - 23 000; Temps partiel

Résumé du poste

The University of Notre Dame is seeking a Temporary Ticket Office Representative to join our Athletics department. The role supports game day and event ticketing, will call, customer communications, and general inquiries, with a schedule that includes nights and weekends.

You will process ticket sales, exchanges, and reprints; handle cash, credit card, and mobile payments; and assist with will call operations and stadium entry.

Qualifications

• Excellent communication and interpersonal skills to provide a positive guest experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs.
• Problem-solving to handle unexpected situations calmly and efficiently.
• Maintain a courteous and professional attitude, especially when assisting customers with challenging situations.
• Strong written and verbal communication skills, including the ability to communicate effectively through email, phone, and text.
• Proficiency in basic computer operations and the ability to learn and utilize ticketing software and other technology.
• Ability to work effectively with full-time staff, student employees, and other event personnel.

Responsabilités

• Process ticket sales, exchanges, and reprints through the ticketing system in an accurate and timely manner.
• Provide excellent customer service to all patrons, resolving ticketing issues courteously and professionally.
• Communicate with customers by email, phone, and text message to answer questions, provide assistance, and address ticketing needs.
• Assist with will call operations, including distribution of pre-purchased and complimentary tickets.
• Work a ticket office window on Football Fridays to assist customers with ticketing issues, answer questions, and sell tickets.
• Accurately handle cash, credit card, and mobile payments while following established financial procedures.
• Maintain up-to-date knowledge of ticketing policies, event schedules, and venue seating.
• Support the setup and closing of ticket windows on game days and during special events.
• Assist with placing, collecting, and positioning ticket scanners throughout the stadium to support efficient entry operations.
• Collaborate with full-time staff and student workers to ensure efficient box office and event operations.
• Represent Notre Dame Athletics and the University in a positive and professional manner at all times.

Connaissances

Customer Service

Flexibility

Problem Solving

Professional Demeanor

Communication

Computer Skills

Teamwork

Description du poste

The University of Notre Dame is seeking a Temporary Ticket Office Representative to join our Athletics department. The role supports game day and event ticketing, will call, customer communications, and general inquiries, with a schedule that includes nights and weekends.

You will process ticket sales, exchanges, and reprints; handle cash, credit card, and mobile payments; and assist with will call operations and stadium entry.