Ticket Checker - Nights, Winter 26/27

Alterra; Weldon Township (MI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free Alterra season pass (unlimited)

Free season pass for spouse and depend

50% off IKON resorts

Free access to Alterra destinations

Employee housing available

401K with match

Paid time off

Job summary

Crystal Mountain is seeking a Night Ticket Checker to audit RFID gates, ensure correct ticket types, and manage crowd flow during night ski operations. You will handle maze setup, guest inquiries, and escalate issues to leadership as needed while supporting a safe and friendly guest experience.

Located at Crystal Mountain, WA, this role requires early morning to late evening shifts, outdoor work in cold conditions, and a strong focus on guest service and teamwork.

Qualifications

• Must work early mornings, evenings, weekends, holidays and long hours.
• Able to lift at least 30 pounds on an occasional basis.
• standing for extended periods and working outside in cold/rain.
• Clear and concise verbal and written communication; excellent guest service.
• Self-motivated, independent yet team-oriented.

Responsibilities

• Audit RFID gates and ensure correct ticket type at night operations.
• Put away mazes at lifts and RFID gates.
• Manage crowd control in lift lines and respond to guest inquiries.
• Escalate larger issues to Night Ticket Checking Lead/Supervisor.
• Assist guests with questions and provide direction as needed.
• Maintain safety and integrity of maze areas and equipment.

Skills

RFID scanning

Guest service

Customer emphasis

Teamwork

Self-motivation

Tools

Windows tablets

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington!

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• • Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

PositionTitle: Ticket Checker, Nights

Business Unit: Mountain Operations

Position Reports to: Lift Operations Manager, Ticket Checking Supervisor

Location: Crystal Mountain, Washington

Wage Range: 20.00 - 21.50 ****

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain, the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.

Who we are…

Crystal Mountain’s Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.

We appreciate effort but value performance ****

We build relationships by acting with integrity

We communicate& decide through **collaboration**

We protect our environment to ensure our future

We have fun doing what we do

JOB SUMMARY

The primary purpose of a Night Ticket Checker is to audit the RFID gates, ensuring guests have the correct ticket type or pass during night ski operations. Night Ticket Checkers put away mazes at lifts and RFID gates. You willbe requiredto performand manage crowd control in lift lines. Night Ticket Checkers answer guest inquiries and resolve issues whenappropriate, whileelevating guest problems to the Night Ticket Checking Lead, Supervisor, or Lift Operations Management.

ESSENTIAL DUTIES

• Check equipment in/out at beginning and end of shift

• Maintain snow conditions in and around mazes

• Use RFID scanning systems and Windows based tablets

• Set up and take down mazes andmaintainmaze integrity during work hours

• Be available to guide or answer guest questions while elevating larger concerns to a manager, supervisor, or lead

• Outgoing personality, self-motivated, independent, and team-oriented person

• Conduct crowd controlin lift lines

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS, PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position isrequiredto work early mornings, evenings, weekends, holidays, and long hours

• Able to lift, carry, or otherwise move a minimum of 30 pounds on an occasional basis

• Manual dexterity tooperatea computer and other common office equipment on a constant basis

• Working outside in various extreme cold, rain, and changing weather conditions forlong periodsof time

• Be able to stand for extended periods of time

• Be able to work flexible schedules

• Perform repetitive tasks

• Actively listen continuously throughout the day

• Clear and concise verbal and written communication skills

• Excellent guest service skills

• Must be self-motivated and able to maximize use of time and resources

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer