Guest Services Agent - Part Time, Winter 26/27

Alterra; Weldon Township (MI); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Free Alterra season pass (unlimited,直接

Free season pass for spouse and depend

Discounts on lessons

Discounts on rentals

Discounts on food & beverage

401K match

Employee housing available

Paid time off

Health insurance eligibility

Discount marketplace

Employee-only events

Pro deals on gear

Company swag

Job summary

Crystal Mountain, part of Alterra Mountain Company, is seeking a Part Time Guest Service/Ticketing Agent to assist guests with arrivals, departures, and inquiries on property. You will work both indoors and outdoors in a fast-paced mountain environment, delivering exceptional guest experiences.

Responsibilities include resolving guest issues, providing product information, and performing basic sales transactions using POS software. Weekend and holiday availability is required.

Qualifications

• Previous experience in customer service and resolving issues preferred.
• Professional communication skills are required.
• Computer proficiency including website access and basic office applications.
• Interpersonal skills and team orientation are essential.
• Mature, dependable, flexible, and self-motivated.

Responsibilities

• Handle guest escalations professionally and promptly.
• Answer guest questions and provide clear information on offerings.
• Present accurate product information and assist with arrival/departure experiences.
• Utilize POS software and Microsoft Office; perform basic math calculations.
• Maintain a neat workstation and support management as needed.

Skills

Customer service

Communication

POS software

Interpersonal skills

Team oriented

Calm under pressure

Self-motivated

Guest focus

Math for sales

Flexible shifts

Tools

POS software

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington!

Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• • Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title: Guest Service/TicketingAgent - Part Time

Business Unit: Guest Experience

Position Reports to: Guest Experience Manager/Guest Services Supervisor

Positions Reporting to this Role: (0)

Pay Range: $20-$21 hr. DOE

Location: Crystal Mountain, Washington

RESORT OVERVIEW

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers.We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

Guest ServiceAgentswill specialise inproviding solutionsand helpingtoensure thatguests'needs are met. Our mission is to "Make it Better!"Guest Service Agents will play an active role indoors and outdoors, assistingguestswith their arrival and departure experience, and answering general inquiries.

JOB QUALIFICATIONS:

• Previousexperience with customer serviceand customer resolutionpreferred

• Professional communication skills

• Computerproficiency, including website access, general office applications, and POS software

• Interpersonal skills

• Team orientation

• Position requires a mature, dependable, flexible, team-oriented person

• Abilityto stay calm under pressure.

• Self-motivated

• Guest-oriented

• Mathematical skillstoperformcalculations for complexsale transactions

• Availableto workvariedshifts,and days of the week,including weekends and holidays

ESSENTIAL DUTIES

• Deal with guest escalations in a professional manner.

• Handle guest questions and escalations

• Thoroughunderstanding of all products and services available.Will presentaccurate, detailed information aboutproductofferings.Provide general information aboutCrystal Mountain andAlterra Mountain Company.

• Technical skills andan understandingofPOS software, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.

• Candidates should have a proven record of being able to communicate well,performwell under pressure, make logical decisions,problemsolving, beresourceful,andableto multitask.

• Able to accept mentoring andknowledgesharing,coachingand feedback on a regular basis

• Other duties as assigned.

PERFORMANCE CRITERIA:

• Respond to guest concerns and escalations in a professional andtimelymanner, manage escalations and guest expectations.

• Willingnessto learn and share feedback and other information with team and management.

• Uphold company and departmental policyandservice standardsat all times.Demonstrates support for company missions and values.

• Willingness and ability to be part of and contribute to a successful departmental team.

• Is able towork under stressful conditions without creating tension among fellow employees,vendorsand supervisors.

• Workstationand surroundingareakept neat.

• Ableto communicate in a pleasant and efficient manner.

• Ableto present company policy in a diplomatic way.

• Professionalverbal communication skills and phone etiquette

• Knowand adhere topolicies and procedures

• Willingto accept new policies and procedures as changes occur.

• Available for varied work shifts, as agreed upon with management.

• Ability to complete projects before work shift ends.

• Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service.

• Willingto accept new and varied responsibilities.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings,weekendsand holidays.

OFFICE ENVIRONMENT

• Able to lift, carry, or otherwise move and position a minimum of 40pounds on an occasional basis.

• Manual dexterity tooperatea computer and other common office equipment on a constant basis.

• Auditory and visual acuity tooperatecomputers, phones, mobiledevicesand basic office equipment on a constant basis.

• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

• Talking and hearing occur continuouslyin the process of communicatingwith guests,supervisorsand other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above.The responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requiresflexibilityand willingness to accept new responsibilities. It will also be the responsibility of any employee of Crystal Mountain tobea positive influence on the transformation of the resort and its associated lines of business.

Crystal Mountain is An Equal Opportunity Employer