Ticket Checker - Nights, Winter 26/27

Alterra Mountain Company; Enumclaw (WA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Free Alterra season pass

Discounts on gear and lessons

Employee housing available for select/

Job summary

Alterra Mountain Company’s Crystal Mountain resort in Washington seeks a Night Ticket Checker to audit RFID gates and ensure guests have the correct ticket type during night operations. You will set up and take down mazes, guide guests, and perform crowd control in lift lines, while delivering warm, attentive service in a winter resort environment.

This seasonal role requires early mornings and evenings, weekends, and the ability to lift up to 30 pounds and work outdoors in cold conditions,

Qualifications

• This position requires early mornings, evenings, weekends, and long hours.
• Ability to lift and move up to 30 pounds on occasion.
• Excellent guest service and communication skills.
• Must be self-motivated, independent, and team-oriented.

Responsibilities

• Audit RFID gates and ensure guests have the correct ticket type.
• Put away mazes at lifts and RFID gates.
• Perform and manage crowd control in lift lines.
• Answer guest inquiries and resolve issues, escalating when needed.

Tools

RFID scanning systems

Windows tablets

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING!

Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title:

Ticket Checker, Nights

Business Unit:

Mountain Operations

Position Reports to:

Lift Operations Manager, Ticket Checking Supervisor

Location:

Crystal Mountain, Washington

Wage Range:

20.00 - 21.50

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain, the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.

Who we are...

Crystal Mountain's Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.

We appreciate effort but value performance

We build relationships by acting with integrity

We communicate & decide through collaboration

We protect our environment to ensure our future

We have fun doing what we do

JOB SUMMARY

The primary purpose of a Night Ticket Checker is to audit the RFID gates, ensuring guests have the correct ticket type or pass during night ski operations. Night Ticket Checkers put away mazes at lifts and RFID gates. You will be required to perform and manage crowd control in lift lines. Night Ticket Checkers answer guest inquiries and resolve issues when appropriate, while elevating guest problems to the Night Ticket Checking Lead, Supervisor, or Lift Operations Management.

ESSENTIAL DUTIES

• Check equipment in/out at beginning and end of shift
• Maintain snow conditions in and around mazes
• Use RFID scanning systems and Windows based tablets
• Set up and take down mazes and maintain maze integrity during work hours
• Be available to guide or answer guest questions while elevating larger concerns to a manager, supervisor, or lead
• Outgoing personality, self-motivated, independent, and team-oriented person
• Conduct crowd control in lift lines

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS, PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work early mornings, evenings, weekends, holidays, and long hours
• Able to lift, carry, or otherwise move a minimum of 30 pounds on an occasional basis
• Manual dexterity to operate a computer and other common office equipment on a constant basis
• Working outside in various extreme cold, rain, and changing weather conditions for long periods of time
• Be able to stand for extended periods of time
• Be able to work flexible schedules
• Perform repetitive tasks
• Actively listen continuously throughout the day
• Clear and concise verbal and written communication skills
• Excellent guest service skills
• Must be self-motivated and able to maximize use of time and resources

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer