Thrift Store Team Lead - Merch & Customer Service

New Life Center; Fargo (ND); On-site; USD 35,000 - 55,000; Full time

Job summary

New Life Center is seeking a Team Lead for the Sales Floor of our thrift store. You will oversee merchandise flow from donations to the sales floor, price goods, manage the POS, and train team members across departments.

You will lead in clothing, general merchandise, footwear, and other areas to ensure an exceptional guest experience. The role requires cross-training, strong customer service, and the ability to coordinate with volunteers and management to meet daily goals.

Qualifications

• Customer service experience.
• Attention to detail in handling donations, pricing, and sales.
• Ability to organize and prioritize duties in a fast-paced thrift-store setting.
• Professional personal presentation and reliable attendance are essential.

Responsibilities

• Oversee receiving, processing, and final sale of donated goods.
• Provide direction and guidance to associates on the sales floor and donation areas.
• Assist with shift oversight and collaboration with store management and volunteers.

Skills

Customer service

Attention to detail

Organize & prioritize duties

Professional presentation

Attendance & punctuality

Adaptability

Team leadership

Job description

New Life Center is seeking a Team Lead for the Sales Floor of our thrift store. You will oversee merchandise flow from donations to the sales floor, price goods, manage the POS, and train team members across departments.

You will lead in clothing, general merchandise, footwear, and other areas to ensure an exceptional guest experience. The role requires cross-training, strong customer service, and the ability to coordinate with volunteers and management to meet daily goals.