Merchandise Processing Supervisor

The Salvation Army USA Central Territory; Cedar Falls (IA); Sur place; USD 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Health coverage

Life and AD&D

Disability coverage

Voluntary life options

Paid time off

Flexible spending accounts

403(b) plan

Pension plan

Résumé du poste

The Salvation Army Thrift Store in Cedar Falls, IA is seeking a Merchandise Processing Supervisor to oversee the production team, ensure quality control, and drive efficient workflows that support strong sales and a positive shopping experience.

You will train and lead staff, manage daily tasks, monitor production metrics, and coordinate inventory while upholding safety standards and mission-driven service to the community.

Qualifications

• Experience overseeing production processes and personnel.
• Ability to train new team members on procedures.
• Commitment to quality control and safe operations.

Responsabilités

• Direct and complete daily tasks for production team.
• Train new team members on production expectations.
• Perform quality control inspections to ensure product quality.
• Track and report production metrics at intervals.
• Implement strategies to meet production and sales goals.
• Manage product rotation and inventory control.
• Support store maintenance and safety protocols.
• Communicate with management about operations.
• Direct complaints and concerns appropriately to management.

Connaissances

Team leadership

Quality control

Inventory control

Customer service

Training and coaching

Description du poste

Merchandise Processing Supervisor

Location: Cedar Falls, IA
Pay: $13.00 per hour
Job Type: Full-time
Schedule: 40 hours per week. Flexible scheduling required, Monday - Saturday days, evenings, weekends.
Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!