Mission-Driven Thrift Store Manager

The Salvation Army North & Central Illinois Division; Des Moines (IA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Basic & Voluntary Life Insurance

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army North & Central Illinois Division is seeking a Store Manager for our Des Moines thrift store. You will lead operations, supervise staff, drive sales, handle donations, pricing, banking, and reporting to support our community mission.

You will recruit and train staff, manage schedules and payroll, ensure safety compliance, and cultivate a positive customer experience through strong leadership and community engagement.

Qualifications

• Experience in retail management preferred.
• Ability to recruit, train and supervise staff.
• Experience with scheduling, payroll and compliance.

Responsibilities

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations
• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies
• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions
• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines
• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program
• Recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• Provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings
• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Job description

The Salvation Army North & Central Illinois Division is seeking a Store Manager for our Des Moines thrift store. You will lead operations, supervise staff, drive sales, handle donations, pricing, banking, and reporting to support our community mission.

You will recruit and train staff, manage schedules and payroll, ensure safety compliance, and cultivate a positive customer experience through strong leadership and community engagement.