Thrift Store Manager

Kendall County Women's Shelter; Boerne (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Kendall County Women's Shelter in Boerne, TX is seeking a dedicated Thrift Store Manager to lead daily retail operations and volunteer coordination. You will supervise staff, manage inventory and donations, uphold loss prevention standards, and deliver exceptional customer service that aligns with KCWS values.

This full-time on-site role requires strong organizational skills and the ability to stand for long periods.

Qualifications

• Strong customer service and satisfaction skills.
• Effective communication with diverse community members.
• Experience in store management, staffing, scheduling, and inventory oversight.
• Knowledge of retail loss prevention, including cash handling.
• Prior thrift store experience in nonprofit or mission-driven environment.
• Ability to lift and stand for extended periods; physical tasks required.
• Organizational and problem-solving skills in a fast-paced setting.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory, donations, merchandising, and cleanliness.
• Supervise staff and volunteers; provide ongoing coaching.
• Ensure outstanding customer service reflecting KCWS values.
• Monitor sales performance; implement loss prevention practices.
• Collaborate with leadership to align store activities with mission and revenue goals.

Skills

Customer service

Communication

Store management

Staffing & scheduling

Inventory oversight

Merchandising

Cash handling

Loss prevention

Retail operations

Physical ability

Education

High school diploma or equivalent

Retail management/nonprofit training (nice to have)

Job description

Company Description

Kendall County Women's Shelter (KCWS) is dedicated to providing comprehensive support, resources, and safe shelter for survivors of domestic abuse and their pets. The organization focuses on promoting healing, safety, and empowerment through trauma-informed services and community partnerships. KCWS also works to raise awareness about the impact and origins of domestic abuse, helping to educate the public and prevent future violence. Team members contribute directly to creating a compassionate environment where survivors can rebuild their lives with dignity and support.

Role Description

The Thrift Store Manager is a full-time, on-site role located in Boerne, TX. This role oversees daily store operations, including opening and closing procedures, managing inventory, organizing merchandise, and maintaining a clean, welcoming shopping environment. The Thrift Store Manager supervises and schedules staff and volunteers, provides ongoing coaching, and ensures outstanding customer service that reflects KCWS values. Responsibilities include monitoring sales performance, implementing retail loss prevention practices, managing cash handling and reporting, and coordinating donations and community outreach. The Thrift Store Manager collaborates with KCWS leadership to align store activities with the organization’s mission and revenue goals.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with a commitment to creating a positive experience for shoppers, donors, and volunteers.
• Effective Communication skills, including the ability to interact respectfully with diverse community members and collaborate with staff and leadership.
• Experience in Store Management, including staffing, scheduling, inventory oversight, merchandising, and basic retail operations.
• Knowledge of Retail Loss Prevention practices, including cash handling, risk awareness, and adherence to store policies and procedures.
• Prior retail or thrift store experience, preferably in a nonprofit or mission-driven environment.
• Ability to lift and move merchandise, stand for extended periods, and perform other physical tasks associated with retail work.
• Organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
• High school diploma or equivalent; additional education or training in retail management or nonprofit administration is a plus.