Thrift Store Manager — Lead Team & Community Impact

Kendall County Women's Shelter; Boerne (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Kendall County Women's Shelter in Boerne, TX is seeking a dedicated Thrift Store Manager to lead daily retail operations and volunteer coordination. You will supervise staff, manage inventory and donations, uphold loss prevention standards, and deliver exceptional customer service that aligns with KCWS values.

This full-time on-site role requires strong organizational skills and the ability to stand for long periods.

Qualifications

• Strong customer service and satisfaction skills.
• Effective communication with diverse community members.
• Experience in store management, staffing, scheduling, and inventory oversight.
• Knowledge of retail loss prevention, including cash handling.
• Prior thrift store experience in nonprofit or mission-driven environment.
• Ability to lift and stand for extended periods; physical tasks required.
• Organizational and problem-solving skills in a fast-paced setting.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Oversee daily store operations, including opening and closing procedures.
• Manage inventory, donations, merchandising, and cleanliness.
• Supervise staff and volunteers; provide ongoing coaching.
• Ensure outstanding customer service reflecting KCWS values.
• Monitor sales performance; implement loss prevention practices.
• Collaborate with leadership to align store activities with mission and revenue goals.

Skills

Customer service

Communication

Store management

Staffing & scheduling

Inventory oversight

Merchandising

Cash handling

Loss prevention

Retail operations

Physical ability

Education

High school diploma or equivalent

Retail management/nonprofit training (nice to have)

Job description

Kendall County Women's Shelter in Boerne, TX is seeking a dedicated Thrift Store Manager to lead daily retail operations and volunteer coordination. You will supervise staff, manage inventory and donations, uphold loss prevention standards, and deliver exceptional customer service that aligns with KCWS values.

This full-time on-site role requires strong organizational skills and the ability to stand for long periods.