Thoracic Surgery Scheduler - Patient Care Orchestrator

Henry Ford Health; Jackson (MI); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Henry Ford Health in Jackson, MI is seeking a Scheduling Coordinator for Thoracic Surgery to coordinate and schedule surgeries, post-op visits, clearances, pre-admission testing, procedures, and referrals.

You will obtain insurance authorizations and provide patient education, supporting physicians and staff while delivering compassionate, efficient scheduling and excellent customer service.

Competenze

• High school diploma or equivalent.
• Experience in a clinical or healthcare setting.
• Strong customer service and adherence to protocols.
• Team-oriented with managers, physicians, and staff.
• Ability to anticipate issues and propose improvements.
• Highly organized with attention to detail.
• Effective written and verbal communication; knowledge of medical terminology.

Mansioni

• Coordinate and schedule surgeries and related appointments.
• Manage referrals and obtain insurance authorizations.
• Provide patient education on their healthcare journey.
• Maintain high standard of customer service and protocols.
• Identify issues and suggest process improvements.

Conoscenze

Customer service

Communication

Medical terminology

Organizational skills

Formazione

High school diploma or equivalent

Strumenti

NextGen

Descrizione del lavoro

Henry Ford Health in Jackson, MI is seeking a Scheduling Coordinator for Thoracic Surgery to coordinate and schedule surgeries, post-op visits, clearances, pre-admission testing, procedures, and referrals.

You will obtain insurance authorizations and provide patient education, supporting physicians and staff while delivering compassionate, efficient scheduling and excellent customer service.