Third Shift Customer Service

Planet Fitness - Duo Fit, LLC; Gahanna (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness Franchising, LLC is seeking an Overnight Customer Service Representative to deliver a superior member experience during the 10pm–6am shift. You will perform front desk duties, greet members and guests, process new sign-ups, tours, and account updates while ensuring a clean, safe gym environment.

The role emphasizes exceptional customer service, a positive attitude, punctuality, and the ability to handle inquiries professionally.

Qualifications

• Customer service experience is preferred.
• Basic computer skills required.
• Ability to stay upbeat and professional at all times.
• Punctual and reliable attendance required.
• Strong listening and communication skills.
• Diplomacy in interactions with members and staff.
• Must be 18+ years old.

Responsibilities

• Greet members, guests, and prospective members with excellent customer service.
• Answer phones and assist callers with questions; assist with front desk tasks.
• Complete new member sign-ups and tours of the club.
• Update member accounts and respond to questions promptly.
• Maintain cleanliness and safety of the club environment.
• Monitor for safety and assist members throughout shifts.
• Clean and sanitize restrooms, locker rooms, and equipment.
• Restock supplies and report broken amenities to the Club Manager.

Skills

Customer service

Computer literacy

Positive attitude

Punctuality

Empathy and problem solving

Active listening

Diplomacy

Communication

Education

High School diploma/GED

Job description

Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift