Third Party Risk Management Analyst

247Hire; Vienna (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

247Hire is seeking an experienced ServiceNow Specialist to design, implement, and optimize Third-Party Risk Management workflows. You will collaborate with Risk SMEs, Technology, and business stakeholders to capture requirements and translate them into automated ServiceNow processes.

You will participate in UAT, testing, and defect resolution, and develop comprehensive documentation and training materials to support governance, controls, and continuous improvement.

Qualifications

• Experience with ServiceNow workflows and automation of business processes.
• Experience in Third-Party Risk Management (TPRM), vendor risk or enterprise risk management.
• Ability to gather and document business requirements clearly.
• Hands-on UAT, test planning, defect tracking, and issue resolution.
• Strong understanding of workflow analysis and process improvement.
• Experience creating process flows, SOPs, and training documentation.

Responsibilities

• Support design, enhancement, and optimization of TPRM workflows in ServiceNow.
• Collaborate with stakeholders and tech teams to gather, validate, and implement requirements.
• Assist with ServiceNow configuration, testing, and enhancements for TPRM controls.
• Conduct UAT and coordinate defect resolution.
• Translate requirements into scalable ServiceNow workflows and automation.
• Develop process docs, diagrams, job aids, and training materials.
• Identify opportunities to automate manual processes and improve user experience.
• Monitor workflow performance and drive continuous improvement.
• Support data validation, reporting, and governance activities.
• Partner with Procurement, Information Security, Compliance, Privacy, and Technology teams for end-to-end integration.

Skills

Workflow analysis

Process improvement

Automation

Analytical skills

Communication

Stakeholder management

Documentation

UAT testing

Tools

ServiceNow

Azure DevOps

Jira

Reporting in ServiceNow

GRC/IRM

Vendor Risk Management (VRM)

Job description

Responsibilities:

• Support the design, enhancement, and optimization of TPRM workflows in ServiceNow.
• Collaborate with business stakeholders, Risk SMEs, and Technology teams to gather, document, validate, and implement workflow requirements.
• Assist with ServiceNow configuration, workflow testing, and enhancements supporting TPRM processes and controls.
• Conduct User Acceptance Testing (UAT), document test results, identify defects, and coordinate issue resolution.
• Translate TPRM methodology and business requirements into scalable and automated ServiceNow workflows.
• Develop and maintain business requirements, process documentation, workflow diagrams, job aids, and training materials.
• Identify opportunities to automate manual processes, improve workflow routing, strengthen system controls, and enhance the user experience.
• Monitor workflow performance and user feedback to identify opportunities for continuous improvement.
• Support data validation, reporting requirements, metrics, and workflow governance activities.
• Partner with Procurement, Information Security, Compliance, Privacy, and Technology teams to support end-to-end TPRM workflow integration.
• Assist with maintaining data quality, process consistency, and adherence to established risk management practices.
• Support deployment activities and ensure workflow enhancements align with business requirements and the future-state operating model.

Required Qualifications:

• Experience working with ServiceNow workflows and business process automation.
• Experience supporting Third-Party Risk Management (TPRM), vendor risk, or enterprise risk management processes.
• Experience gathering and documenting business requirements.
• Hands-on experience with UAT, test planning, defect tracking, and issue resolution.
• Strong understanding of workflow analysis, process improvement, and automation.
• Experience creating process flows, workflow diagrams, SOPs, job aids, and training documentation.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with business, risk, compliance, security, and technology teams.

Preferred Skills:

• Experience with ServiceNow GRC/IRM or ServiceNow Vendor Risk Management (VRM).
• Knowledge of third-party/vendor risk management frameworks, controls, and risk assessments.
• Experience working with Procurement, Information Security, Privacy, Compliance, or Technology organizations.
• Experience with ServiceNow reporting, metrics, dashboards, or data validation.
• Experience with Agile methodologies and tools such as Azure DevOps/Jira.
• Knowledge of workflow automation and continuous improvement methodologies.