Thermal Solutions Consultant

Big Chief Supply, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Big Chief Supply, LLC is seeking a Customer Solutions Representative to be the primary contact for customers, providing product recommendations and processing orders while answering technical questions. You will help customers identify the best thermal solution for their applications and collaborate with engineering, purchasing, sales, and operations to resolve issues and improve the customer experience.

The ideal candidate enjoys solving problems, building relationships, and thriving in a

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in customer service, inside sales, or technical support.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the primary contact for customers via phone and email.
• Specify and recommend industrial thermal solutions based on customer applications.
• Process customer orders, quotations, returns, credits, and exchanges accurately and efficiently.
• Troubleshoot customer issues related to products, pricing, availability, billing, and order status.
• Source products through approved vendors and provide product recommendations.
• Identify opportunities to upsell complementary products and increase customer value.
• Collaborate with engineering, purchasing, sales, and operations to resolve customer issues and improve the customer experience.
• Meet established performance goals related to customer satisfaction, productivity, quote conversion, and sales growth.

Skills

Customer service

Inside sales

Technical support

Microsoft Office

Education

High school diploma or equivalent

Associates or Bachelor’s degree (preferred)

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Big Chief Supply, LLC is seeking a Customer Solutions Representative to be the primary contact for customers, providing product recommendations and processing orders while answering technical questions. You will help customers identify the best thermal solution for their applications and collaborate with engineering, purchasing, sales, and operations to resolve issues and improve the customer experience.

The ideal candidate enjoys solving problems, building relationships, and thriving in a