Therapy Scheduling & Patient Advocate

Optim Orthopedics; Savannah, Northern (GA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Optim Orthopedics is seeking a Patient Advocate/Phone Operator to support Therapy scheduling across multiple locations. You will handle patient calls, register patients in Athena, and coordinate appointments with care teams, while upholding confidentiality and HIPAA standards.

The role emphasizes warm, empathetic communication, accurate data entry, and reliability in a fast-paced environment to ensure positive patient experiences and smooth office operations.

Qualifications

• High School diploma required.
• Excellent communication skills to interact with patients and staff.
• Must have knowledge of HIPAA and patient confidentiality.
• Medical office experience preferred and a familiarity with scheduling.

Responsibilities

• Answer incoming calls promptly and professionally.
• Register patients in Athena and enter demographics and insurance data.
• Schedule, reschedule, or cancel therapy appointments across locations.
• Provide directions and information to patients and ensure accurate records.

Skills

Customer service

Teamwork

Dependability

Confidentiality

Communication

Organizational skills

Problem solving

Education

High School diploma

Job description

Optim Orthopedics is seeking a Patient Advocate/Phone Operator to support Therapy scheduling across multiple locations. You will handle patient calls, register patients in Athena, and coordinate appointments with care teams, while upholding confidentiality and HIPAA standards.

The role emphasizes warm, empathetic communication, accurate data entry, and reliability in a fast-paced environment to ensure positive patient experiences and smooth office operations.