Therapy Front Desk

Orthopedic-Centers-of-Colorad; Golden (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

PTO & Holidays

Life Insurance

Disability Insurance

Training & Development

Profit Sharing Eligibility

Weekday Schedule

Job summary

Orthopedic-Centers-of-Colorad is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA, and fraud rules while supporting daily operations. You will perform eligibility checks, fix charts, validate Phreesia appointments, and handle pre-registration with a focus on accurate patient data and courteous service.

The role requires healthcare experience, strong organization, communication, and the ability to work with patients and staff in a fast-paced clinic environment.

Qualifications

• Healthcare experience required (minimum 2 years).
• Knowledge of medical office procedures.
• Strong data entry and documentation skills.

Responsibilities

• Perform eligibility checks.
• Fix charts and correct mistakes.
• Validate Phreesia appointments; manage cancellations/reschedules.
• Handle pre-registration tasks.
• Greet and register patients courteously.
• Manage ProviderFlow.
• Answer calls and messages promptly.
• Verify insurance and demographics and obtain signatures as needed.

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar/punctuation

Office machines

Phone etiquette

Instruction adherence

Interpersonal relations

Tools

Phreesia

Office software

Job description

Description

POSITION OVERVIEW:

The Patient Advocate is responsible for ensuring the clinic (physical/ occupational therapy clinic) meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.

ESSENTIAL FUNCTIONS:

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

REQUIRED QUALIFICATIONS AND SKILLS:

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS:

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

WORKING CONDITIONS:

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job