Therapy Scheduler Team Lead - TOC - HSV

Marshall Medical Centers; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Orthopaedic Center is seeking a Therapy Scheduler Team Lead. This full-time role averages 40 hours weekly and includes training responsibilities across TOC Therapy clinics in North Alabama, with occasional travel to multiple locations.

You will manage patient registration, scheduling, EMR documentation, and insurance verification. Ideal candidates have HS/GED and Customer Service experience, strong organization, clear communication, and the ability to work under pressure.

Qualifications

• Education: HS/GED.
• Experience: Customer Service Representative experience required.
• Additional Skills/Abilities: see below.

Responsibilities

• Train new employees across TOC Therapy clinics throughout North Alabama.
• Act as floater scheduler when not training.
• Provide training on patient registration and demographic entry, scheduling (in-person and telephone).
• Scan and upload registration documents to EMRs; verify insurance eligibility.
• Operate applicable systems and collect payments.
• Maintain petty cash drawers and prepare bank deposits.
• Travel between TOC Therapy clinic locations as needed.

Skills

Multitasking

Organizational skills

Clear communication

Independent

Teamwork

Customer service orientation

Willingness to travel

Education

HS/GED

Tools

Excel

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Therapy Scheduler Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Scheduler Team Lead will be responsible for responsible for training new employees across TOC Therapy clinics throughout North Alabama, while also serving as a floater scheduler when training is not the primary priority. Provide comprehensive training on patient registration and demographic entry, in-person and telephone scheduling, scanning and uploading registration documentation into electronic medical records (EMRs), verifying insurance eligibility, operating applicable systems, collecting payments, maintaining petty cash drawers, and preparing bank deposits. This role requires the ability to work effectively under pressure, maintain a friendly and professional demeanor, demonstrate flexibility and open availability, and reliably travel between TOC Therapy clinic locations.

Qualifications

Education required: HS/GED

Experience: Customer Service Representative experience required

Additional Skills/Abilities:

• Ability to work under pressure, multitask and meet deadlines
• Outstanding organizational, time management and writing skills
• Ability to speak clearly and concisely
• Knowledge of data entry and Excel
• Independent, self-starting and highly motivated
• Proven positive, "teamwork" attitude in work history

About Us

At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.