Therapy Scheduler Team Lead - TOC - HSV

Huntsville Hospital; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Orthopaedic Center in Huntsville is seeking a Therapy Scheduler Team Lead to train new staff and act as a floater scheduler across TOC Therapy clinics in North Alabama. The role requires coordinating patient registration, scheduling (in-person and by phone), EMR uploads, and insurance verification while ensuring financial tasks are handled accurately.

The ideal candidate will manage training, maintain organization under pressure, and travel between clinic locations as needed to support

Qualifications

• Education: HS/GED required.
• Experience as a Customer Service Representative is required.
• Training and floater scheduling duties across TOC Therapy clinics throughout North Alabama.

Responsibilities

• Train new employees across TOC Therapy clinics throughout North Alabama.
• Serve as floater scheduler when training is not the priority.
• Provide comprehensive training on patient registration and demographic entry, in-person and telephone scheduling.
• Scan and upload registration documents into EMRs; verify insurance eligibility.
• Operate applicable systems, collect payments, maintain petty cash drawers, and prepare bank deposits.

Skills

Customer service

Multitasking

Time management

Data entry

Excel

Teamwork

Communication

Education

HS/GED

Tools

EMR systems

Job description

The Orthopaedic Center is looking for a highly motivated Therapy Scheduler Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Scheduler Team Lead will be responsible for training new employees across TOC Therapy clinics throughout North Alabama, while also serving as a floater scheduler when training is not the primary priority. Provide comprehensive training on patient registration and demographic entry, in-person and telephone scheduling, scanning and uploading registration documentation into electronic medical records (EMRs), verifying insurance eligibility, operating applicable systems, collecting payments, maintaining petty cash drawers, and preparing bank deposits. This role requires the ability to work effectively under pressure, maintain a friendly and professional demeanor, demonstrate flexibility and open availability, and reliably travel between TOC Therapy clinic locations.

Qualifications

Education required: HS/GED

Experience: Customer Service Representative experience required

Additional Skills/Abilities

• Ability to work under pressure, multitask and meet deadlines
• Outstanding organizational, time management and writing skills
• Ability to speak clearly and concisely
• Knowledge of data entry and Excel
• Independent, self-starting and highly motivated
• Proven positive, "teamwork" attitude in work history

About Us

At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.