Therapy Office Manager - Remote Team Coordination

Counseling Associates; Hanover (NH); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Counseling Associates in Hanover, NH seeks an Office Manager to oversee daily operations of our therapy office and serve as a key contact for clients, therapists, and staff. You will work with a remote administrative team and manage scheduling, billing, and HIPAA-compliant processes.

The ideal candidate has 3+ years of front desk/administrative experience in medical or behavioral health, plus 2+ years handling insurance tasks, and is tech-savvy with strong time-management skills.

Qualifications

• Minimum 3 years front desk or medical/behavioral health administrative experience.
• Minimum 2 years of experience with insurance including verification, benefits, co-pays, and authorizations.
• Ability to work independently and take ownership of daily responsibilities.

Responsibilities

• Greet clients in a professional, friendly, and empathetic manner in person, by phone, or by email.
• Answer phone calls, respond to emails, and manage appointment inquiries.
• Schedule, confirm, and update client appointments using practice management software.
• Prepare the following day's schedule for assigned clinicians with notes on co-pays, forms, insurance cards, authorizations, or other client needs.
• Handle client insurance documents and intake forms, ensuring HIPAA-compliance and accuracy.
• Verify and maintain insurance information and follow up on issues.
• Maintain accurate client records and files while protecting confidentiality.
• Collect and track client payments and co-pays.
• Assist with credentialing-related tasks as needed.
• Coordinate with providers, insurance companies, or outside services as needed.

Skills

Front desk ops

Insurance verification

HIPAA compliance

Tech-savvy

Tools

Practice management software

Job description

Counseling Associates in Hanover, NH seeks an Office Manager to oversee daily operations of our therapy office and serve as a key contact for clients, therapists, and staff. You will work with a remote administrative team and manage scheduling, billing, and HIPAA-compliant processes.

The ideal candidate has 3+ years of front desk/administrative experience in medical or behavioral health, plus 2+ years handling insurance tasks, and is tech-savvy with strong time-management skills.