Therapy Front Desk Coordinator – Patient Services

CAO; Germantown (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

CAO is seeking a Therapy Front Desk Coordinator to ensure smooth operations at therapy locations. You will deliver excellent customer service, manage scheduling, billing tasks, patient registrations, and insurance coordination at the front desk across CAO locations.

7:00am-6:00pm shifts with compensation based on experience. Requirements include a High School Diploma or GED, CPR certification, 1+ years in medical admin roles, and proficiency with EMR systems and CPT/ICD-10 coding.

Qualifications

• High School Diploma or GED required.
• CPR for Healthcare Providers certification.
• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Experience with computers and electronic medical records.
• Strong interpersonal and written communication skills.
• Proficiency with Windows-based office tools (Word, Excel).
• Knowledge of CPT & ICD-10 coding and Medicare/third-party billing.

Responsibilities

• Provide quality customer service to patients and visitors.
• Handle scheduling, billing issues, and defer to Site Lead/Manager as needed.
• Track visit limits, authorizations, and prescription dates.
• Manage daily appointment scheduling and no-shows.
• Verify insurance eligibility and obtain pre-authorization when needed.
• Collect copayments and payments for DME and supplies.
• Complete new patient registration paperwork with signatures.
• Assist with insurance appeals for therapy services.
• Obtain signatures for Medicare Plans of Care and Recertifications.
• Answer phones, check voicemails hourly, and greet patients at entry.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Independent worker

Education

High School Diploma or GED

Tools

EMR software

Job description

CAO is seeking a Therapy Front Desk Coordinator to ensure smooth operations at therapy locations. You will deliver excellent customer service, manage scheduling, billing tasks, patient registrations, and insurance coordination at the front desk across CAO locations.

7:00am-6:00pm shifts with compensation based on experience. Requirements include a High School Diploma or GED, CPR certification, 1+ years in medical admin roles, and proficiency with EMR systems and CPT/ICD-10 coding.