Therapy Front Desk & Scheduling Coordinator

Optim Orthopedics; Savannah (GA); Hybrid; USD 44,083,000 - 49,594,000; Full time

Job summary

Islands YMCA in Savannah, GA is seeking a Therapy PAC Associate (F/T) to join our front desk team. The role involves greeting patients and visitors, checking in patients, collecting payments, and maintaining a daily cash log.

You will schedule appointments across six therapy locations and ensure accurate patient records in the EMR. The position requires strong customer service, organizational skills, and the ability to handle inquiries for insurance and scheduling with empathy and

Qualifications

• Greet and assist patients, visitors and vendors in a courteous and professional manner.
• Handle check-ins, collect payments, and maintain a daily cash log.
• Answer inbound calls promptly with warmth and empathy.
• Schedule and manage appointments across multiple locations.
• Enter accurate patient demographics and insurance information in the EMR.

Responsibilities

• Greets patients, visitors and vendors in a courteous, friendly, professional manner.
• Checks in patients and collects payments; maintains daily collection log and cash reconciliation.
• Answers calls within 3 rings with warmth and empathy.
• Schedules, reschedules, or cancels therapy appointments for all locations.
• Transfers calls and assists with questions for adjusters or outside entities.

Skills

Customer service

Phone etiquette

Data entry

Cash handling

EMR system

Education

No degree required

Tools

EMR software

Job description

Islands YMCA in Savannah, GA is seeking a Therapy PAC Associate (F/T) to join our front desk team. The role involves greeting patients and visitors, checking in patients, collecting payments, and maintaining a daily cash log.

You will schedule appointments across six therapy locations and ensure accurate patient records in the EMR. The position requires strong customer service, organizational skills, and the ability to handle inquiries for insurance and scheduling with empathy and