Therapy PAC Associate (F/T) (YMCA) - Wilmington Island, GA

Optim Orthopedics; Savannah (GA); Hybrid; USD 44,083,000 - 49,594,000; Full time

Job summary

Islands YMCA in Savannah, GA is seeking a Therapy PAC Associate (F/T) to join our front desk team. The role involves greeting patients and visitors, checking in patients, collecting payments, and maintaining a daily cash log.

You will schedule appointments across six therapy locations and ensure accurate patient records in the EMR. The position requires strong customer service, organizational skills, and the ability to handle inquiries for insurance and scheduling with empathy and

Qualifications

• Greet and assist patients, visitors and vendors in a courteous and professional manner.
• Handle check-ins, collect payments, and maintain a daily cash log.
• Answer inbound calls promptly with warmth and empathy.
• Schedule and manage appointments across multiple locations.
• Enter accurate patient demographics and insurance information in the EMR.

Responsibilities

• Greets patients, visitors and vendors in a courteous, friendly, professional manner.
• Checks in patients and collects payments; maintains daily collection log and cash reconciliation.
• Answers calls within 3 rings with warmth and empathy.
• Schedules, reschedules, or cancels therapy appointments for all locations.
• Transfers calls and assists with questions for adjusters or outside entities.

Skills

Customer service

Phone etiquette

Data entry

Cash handling

EMR system

Education

No degree required

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Therapy PAC Associate (F/T) (YMCA) - Wilmington Island, GA

Full-time Regular Islands YMCA, Savannah, GA, US

3 days ago Requisition ID: 2724

• Primary Duties:Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
• Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location.
• Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
• Schedules, reschedules, or cancels therapy patient’s appointments for all 6 therapy office locations.
• Responsible for sending all new evaluation appointment information over to the pre-certification department.
• Monitors visit limits and expiration dates for all therapy patients and request additional visits for patients when needed.
• Responsible for creating claims for any OTC (over the counter items) the patient receives at their appointment or No-show fees.
• Promptly and accurately transfers and directs all incoming calls when needed.
• Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
• Assist adjusters or outside entities with questions or information needed.
• Accurately enters all patient demographics and insurance information into the system as required if providing coverage. Additional responsibilities at certain locations may include eligibility and authorization verifications for scheduled patients at that location.
• Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms
• Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…)
• Maintains a friendly and professional demeanor while answering and routing phone calls as necessary.
• Verifies patient’s demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility.
• Prepares school and work excuses as needed.
• Accepts x-rays and medical records for prospective new patients as needed and distributes to the proper staff member.
• Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary
• Maintains a high level of confidentiality when servicing patients.
• Must have flexibility with hours as needed for clinic.
• Follows proper security procedures at the close of each day to ensure facility safety
• Receives and distributes faxes daily as necessary
• Collects/Sorts and distributes incoming mail as necessary