Therapy Front Desk & Patient Services Coordinator

Optim Orthopedics; Statesboro, Northern (GA, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Optim Orthopedics in Statesboro, GA is seeking a PAC Associate/Therapy (FT) to manage front desk duties, patient check-ins, scheduling, and billing across six therapy locations. This role requires a courteous, professional demeanor, accurate data entry, and collaboration with the pre-certification team.

Responsibilities include handling payments, maintaining records, answering calls, coordinating appointments, and ensuring patient confidentiality while supporting clinic operations with

Responsibilities

• Demonstrates courteous, friendly, and professional demeanor while greeting and checking in patients, visitors and vendors.
• Checks in patients and collects payment; maintains a daily collection log for co-pays, balances, deposits; reconciles at close.
• Answers all incoming calls within 3 rings in a warm, empathetic, and patient tone.
• Schedules, reschedules, or cancels therapy appointments for six locations.
• Sends new evaluation appointment information to the pre-certification department.
• Monitors visit limits and expiration dates; requests additional visits as needed.
• Creates claims for OTC items or No-show fees.
• Transfers and directs all incoming calls as needed.
• Maintains front desk area and patient waiting rooms in a tidy condition.
• Screens visitors; follows procedures for deliveries (FedEx, UPS, USPS, couriers).
• Maintains confidentiality; updates patient demographics and insurance information in EMR; reviews charts prior to clinic.
• Prepares school and work excuses as needed.
• Accepts x-rays and medical records for prospective new patients and distributes to staff.
• Checks out patients and schedules returning appointments per provider protocols.
• Flexible with hours to support clinic needs.

Job description

Optim Orthopedics in Statesboro, GA is seeking a PAC Associate/Therapy (FT) to manage front desk duties, patient check-ins, scheduling, and billing across six therapy locations. This role requires a courteous, professional demeanor, accurate data entry, and collaboration with the pre-certification team.

Responsibilities include handling payments, maintaining records, answering calls, coordinating appointments, and ensuring patient confidentiality while supporting clinic operations with