Therapy Front Desk Specialist: Patient Care & Scheduling

CAO; Winchester (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A large healthcare organization in Winchester, Virginia is looking for a Therapy Front Desk Coordinator to ensure effective front desk operations at therapy locations. Responsibilities include providing excellent customer service, managing patient appointments, verifying insurance eligibility, and ensuring adherence to front desk policies. Ideal candidates will have a high school diploma, relevant experience in administrative roles, strong interpersonal skills, and be proficient with office technologies. This role also entails tracking patient prescriptions and facilitating communications with healthcare providers.

Qualifications

• CPR certification for Healthcare Providers is required.
• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Thorough knowledge of CPT & ICD-10 coding procedures.

Responsibilities

• Provide quality customer service to all patients and vendors.
• Address scheduling and billing patient issues.
• Schedule, cancel, and reschedule patient appointments.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Windows Office (Word, Excel)

Job description

A large healthcare organization in Winchester, Virginia is looking for a Therapy Front Desk Coordinator to ensure effective front desk operations at therapy locations. Responsibilities include providing excellent customer service, managing patient appointments, verifying insurance eligibility, and ensuring adherence to front desk policies. Ideal candidates will have a high school diploma, relevant experience in administrative roles, strong interpersonal skills, and be proficient with office technologies. This role also entails tracking patient prescriptions and facilitating communications with healthcare providers.