Therapy & Community Care Navigator

Good Shepherd Rehabilitation; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Good Shepherd Rehabilitation seeks an articulate liaison to connect patients, families, and therapy staff in our outpatient pediatric and adult neurodivergent program. This role coordinates therapy services, facilitates timely access, and helps the care team navigate internal and external resources.

You will support treatment teams with documentation, appointments, transportation, and community resources, while maintaining patient confidentiality and fostering compassionate, collaborative care.

Qualifications

• High School diploma or GED required.
• 2+ years in medical and/or social customer services.
• 2+ years in pediatric client settings preferred.

Responsibilities

• Assesses individual needs of patients and families/caregivers, in collaboration with the treatment team.
• Manages therapy schedule/waitlist to maximize patient accessibility to therapeutic services.
• Obtains information from family, clinical staff and other sources to maximize participation in therapy.
• Coordinates efforts with other treating professionals and agencies.
• Participates in interdisciplinary treatment teams to maximize progress.
• Initiates strategies and resources to enhance overall patient experience (transportation, education, community support).
• Establishes rapport with community agencies and support groups to enhance client access.
• Communicates with physician liaisons and referral sources.
• Communicates updates with marketing/communications department.
• Promotes high-quality customer service via courteous greeting and team collaboration.
• Maintains patient and organizational confidentiality per HIPAA.
• Bridges communication between team, family, and outside services.
• Functions as part of the interdisciplinary rehabilitation team.
• Assists with development of support groups, social opportunities, and community events.
• Addresses patient safety by identifying and communicating safety issues.
• Promotes positive work environment.

Skills

Communication

Coordination

Interdisciplinary teamwork

Education

High School diploma or GED

Job description

Good Shepherd Rehabilitation seeks an articulate liaison to connect patients, families, and therapy staff in our outpatient pediatric and adult neurodivergent program. This role coordinates therapy services, facilitates timely access, and helps the care team navigate internal and external resources.

You will support treatment teams with documentation, appointments, transportation, and community resources, while maintaining patient confidentiality and fostering compassionate, collaborative care.