Care Navigator

Good Shepherd Rehabilitation; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Good Shepherd Rehabilitation seeks an articulate liaison to connect patients, families, and therapy staff in our outpatient pediatric and adult neurodivergent program. This role coordinates therapy services, facilitates timely access, and helps the care team navigate internal and external resources.

You will support treatment teams with documentation, appointments, transportation, and community resources, while maintaining patient confidentiality and fostering compassionate, collaborative care.

Qualifications

• High School diploma or GED required.
• 2+ years in medical and/or social customer services.
• 2+ years in pediatric client settings preferred.

Responsibilities

• Assesses individual needs of patients and families/caregivers, in collaboration with the treatment team.
• Manages therapy schedule/waitlist to maximize patient accessibility to therapeutic services.
• Obtains information from family, clinical staff and other sources to maximize participation in therapy.
• Coordinates efforts with other treating professionals and agencies.
• Participates in interdisciplinary treatment teams to maximize progress.
• Initiates strategies and resources to enhance overall patient experience (transportation, education, community support).
• Establishes rapport with community agencies and support groups to enhance client access.
• Communicates with physician liaisons and referral sources.
• Communicates updates with marketing/communications department.
• Promotes high-quality customer service via courteous greeting and team collaboration.
• Maintains patient and organizational confidentiality per HIPAA.
• Bridges communication between team, family, and outside services.
• Functions as part of the interdisciplinary rehabilitation team.
• Assists with development of support groups, social opportunities, and community events.
• Addresses patient safety by identifying and communicating safety issues.
• Promotes positive work environment.

Skills

Communication

Coordination

Interdisciplinary teamwork

Education

High School diploma or GED

Job description

Serves as a liaison between patients, family/caregivers and therapy staff within an outpatient pediatric and adult neurodivergent program setting. Provides coordination of therapeutic and support services to patients/clients and/or family/caregivers who are scheduled for therapy or seeking services. This provider enhances communication and exchange of information among the outpatient care team to assure appropriate and timely utilization and access to internal and external services and advocates for the rights and needs of patients. They will also develop community resource contacts and educate the multi-disciplinary team and patients about such community resources.

ESSENTIAL FUNCTIONS

PROVIDE COMMUNICATION AND COORDINATION OF SERVICES

• Assesses individual needs of patients and families/caregivers, in order to provide full participation in the plan of care, in collaboration with the treatment team.
• Manages therapy schedule/waitlist to maximize patient accessibility to therapeutic services.
• Obtains accessory information from family members, clinical staff and other relevant sources of information in order to maximize participation and success in their therapy program.
• Coordinates efforts with other treating professionals and agencies.
• Participates in professional collaborations and/or interdisciplinary treatment teams to maximize progress.
• Initiates strategies and resources to enhance overall patient experience, such as transportation, education, and community support.
• Establishes rapport with community agencies and support groups to enhance client access.
• Communicates with physician liaisons, while building relationships with regular referral sources.
• Communicates updates and program changes with marketing/communications dept.

ESTABLISHES AND MAINTAINS COMPASSIONATE ENVIRONMENT

• Promotes high-quality customer service via courteous greeting, referring to other members of treatment team as needed.
• Provides regular communication to treatment team via documentation and team meetings, as well as ad hoc communication as needed.
• Maintains patient and organizational confidentiality standards, in accordance with Good Shepherd policy and ethics code, professional ethics code, and HIPAA standards.
• Bridges communication between team members, family, and outside services.

CONTRIBUTES TO TEAM EFFORT

• Functions as part of the interdisciplinary rehabilitation team within programmatic areas of responsibility.
• Assists with development of support groups, social opportunities, and community events.
• Addresses patient safety by identifying and communicating patient safety issues to the team, and patients/family.
• Promotes positive work environment.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma or GED required.

Work Experience

• 2+ years working in a role involving medical and/or social customer services.
• 2+ years working with or in a pediatric client setting preferred.