Care Navigator - Social Work

Child & Family Services, Inc.; Fall River (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Language differential

Bonus potential

Job summary

The Care Navigator at Child & Family Services, Inc. in Fall River, MA provides behavioral health services and connects clients with outpatient therapy, recovery support, and school-based services.

Full-time schedule includes Mon-Fri with varied hours; compensation notes include a $1 per hour language differential for eligible languages and the possibility of a bonus or other incentives depending on eligibility.

Responsibilities

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Use collaborative documentation
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Job description

The Care Navigator provides behavioral health services, including access to same-day or next-day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services. Services may include outpatient therapy, recovery support services, and school-based services.

Full-time Schedule: Mon- 8a-5p, Tues-8a-3:30p, Wed- 11:30-8p, Thurs- 8a-4:30p, Fri-8a-5:00p

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

• Facilitate walk-in process with clients
• Complete pre-screening assessment with client
• Identify client needs and determine service options with client
• Use collaborative documentation
• Schedule client intake and follow up appointments as appropriate
• Make clinic referral and wait list phone calls
• Make internal and external referrals as appropriate
• Support transitions of care
• Engage in care coordination across health and behavioral health services
• Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
• Use evidence-based interventions, including motivational interviewing skills
• Develop person-centered service plans as appropriate
• Provide clients and families with advocacy, coaching, training, support, and psychoeducation
• Provide crisis intervention strategies
• Facilitate warm hand offs with Crisis Services as appropriate
• Build and maintain professional relationships and connections with community resources and partners
• Assist and support all functions of Open Access model as appropriate
• Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
• Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
• Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.