Therapy Care Coordinator | Patient Scheduling & Admin

Physicians Rehab Solution; Rocky Mount (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Carolina Regional Orthopaedics is seeking a dedicated Therapy Care Coordinator to support outpatient rehabilitation in Rocky Mount, NC. The role involves welcoming patients, scheduling therapy, and handling referrals while ensuring accurate records and confidentiality.

Candidates should have 1–2 years in a medical office or PT setting, experience with EMR systems, and proficiency in Microsoft Office and Outlook.

Qualifications

• 1-2 years in a medical office or physical therapy environment preferred.
• Experience with patient scheduling and EMR systems.
• Knowledge of insurance authorizations preferred.
• Proficiency in Microsoft Office and Outlook.
• Excellent customer service and telephone skills.

Responsibilities

• Welcomes patients and visitors in person or by phone, handling inquiries.
• Schedules therapy appointments and manages referrals.
• Optimizes scheduling for patient flow and appointments.
• Maintains and files patient records for accessibility.
• Updates patient accounts with current personal and financial information.
• Verifies benefits and obtains required authorizations.
• Maintains patient confidentiality and privacy.
• Contributes to team efforts and performs related duties.
• Background check will be conducted upon acceptance.

Skills

Multi-Tasking

Organized

Self-Motivated

Attention to Detail

Customer Service

Telephone Skills

Tools

EMR Systems

Microsoft Office

Outlook

Job description

Carolina Regional Orthopaedics is seeking a dedicated Therapy Care Coordinator to support outpatient rehabilitation in Rocky Mount, NC. The role involves welcoming patients, scheduling therapy, and handling referrals while ensuring accurate records and confidentiality.

Candidates should have 1–2 years in a medical office or PT setting, experience with EMR systems, and proficiency in Microsoft Office and Outlook.