Therapy Care Coordinator (Full-Time) at Carolina Regional Orthopaedics

Physicians Rehab Solution; Rocky Mount (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Carolina Regional Orthopaedics is seeking a dedicated Therapy Care Coordinator to support outpatient rehabilitation in Rocky Mount, NC. The role involves welcoming patients, scheduling therapy, and handling referrals while ensuring accurate records and confidentiality.

Candidates should have 1–2 years in a medical office or PT setting, experience with EMR systems, and proficiency in Microsoft Office and Outlook.

Qualifications

• 1-2 years in a medical office or physical therapy environment preferred.
• Experience with patient scheduling and EMR systems.
• Knowledge of insurance authorizations preferred.
• Proficiency in Microsoft Office and Outlook.
• Excellent customer service and telephone skills.

Responsibilities

• Welcomes patients and visitors in person or by phone, handling inquiries.
• Schedules therapy appointments and manages referrals.
• Optimizes scheduling for patient flow and appointments.
• Maintains and files patient records for accessibility.
• Updates patient accounts with current personal and financial information.
• Verifies benefits and obtains required authorizations.
• Maintains patient confidentiality and privacy.
• Contributes to team efforts and performs related duties.
• Background check will be conducted upon acceptance.

Skills

Multi-Tasking

Organized

Self-Motivated

Attention to Detail

Customer Service

Telephone Skills

Tools

EMR Systems

Microsoft Office

Outlook

Job description

Join Our Team at Carolina Regional Orthopaedics!

We are on the lookout for passionate and dedicated a Therapy Care Coordinator to serve at our outpatient rehab locations in Rocky Mount, NC.

Why Choose Carolina Regional Orthopaedics?

• Work-Life Balance: Enjoy a Monday through Friday schedule with no weekends!
• Competitive Compensation: Earn above market rates with additional profit-sharing opportunities.

Therapy Care Coordinator Responsibilities:

• Welcomes patients and visitors in person or on the phone, answering or referring inquiries.
• Schedules patients for therapy and assists with inbound and outbound referrals.
• Optimizes scheduling for the patient and corresponding appointments within the practice.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Verifies benefits and obtains authorization to treat from various medical coverage payors.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.
• 1-2 years in a medical office or physical therapy environment preferred.
• Experience with patient scheduling & EMR systems preferred.
• Knowledge and understanding of insurance authorizations preferred.
• Proficiency in Microsoft Office & Outlook.
• Excellent customer service and telephone skills.

Other Skills Required:

• Ability to Multi-Task
• Organized
• Self-Motivated
• Attention to Detail

At Carolina Regional Orthopaedics, we are proud to serve our community, helping our friends and neighbors get back on their feet. If you're ready to make an impact and advance your career in a supportive and dynamic environment,

Carolina Regional Orthopaedics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position requires a background check upon acceptance.