Therapy Call Center Team Lead - TOC - HSV

Huntsville Hospital Health System; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Orthopaedic Center at Huntsville Hospital Health System seeks a Therapy Call Center Team Lead. This full-time role (40 hrs/wk) trains new staff, supports daily operations, and coordinates scheduling, referrals, and therapy services across TOC locations in Huntsville, AL.

Strong leadership and communication are essential to guide a busy call center team. Responsibilities include hands-on training, staff supervision, timecard management, and evaluations.

Qualifications

• Education: HS/GED required.
• Experience: multi-lined phone experience preferred; leadership & customer service representative experience preferred.
• Skills: able to work under pressure, multitask, meet deadlines; strong organizational and writing abilities.
• Communication: speak clearly and concisely; independent, self-starting, highly motivated.
• Team: proven positive, teamwork attitude in work history.

Responsibilities

• Train and support new Therapy Call Center employees and ensure efficient daily operations.
• Provide hands-on training in patient scheduling, calls, referral management, and coordinating therapy services.
• Assist with daily call center duties, monitor referral workflows, and support team members.
• Supervise staff, manage timecards, and conduct employee evaluations.
• Communicate effectively with patients, TOC physicians and staff.

Skills

Phone experience

Leadership

Customer service

Education

HS/GED

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Therapy Call Center Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Call Center Team Lead is responsible for training and supporting new Therapy Call Center employees while ensuring efficient daily operations at TOC Therapy in Huntsville, Alabama. This position provides hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across all TOC locations. When not conducting training, the individual will assist with daily call center responsibilities, monitor referral workflows, and provide ongoing support to team members. Additional responsibilities include assisting with staff supervision, timecard management, and employee evaluations. The Therapy Call Center Team Lead must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Leadership & Customer Service Representative experience preferred.

Additional Skills/Abilities:

• Ability to work under pressure, multitask and meet deadlines
• Outstanding organizational and writing skills
• Ability to speak clearly and concisely
• Independent, self-starting and highly motivated
• Proven positive, "teamwork" attitude in work history

About Us

AtThe Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.