Therapy Call Center Lead & Training Coach

Huntsville Hospital Health System; Longwood (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

The Orthopaedic Center is seeking a highly motivated Therapy Call Center Team Lead in Huntsville, Alabama. This full-time role (approx.

40 hours/week) leads training for new staff and ensures smooth daily operations at TOC Therapy across locations. You will train on patient scheduling, calls, referrals, and coordination of therapy services, while also handling daily call-center duties, supervision tasks, and performance evaluations.

Qualifications

• Multi-line phone experience preferred.
• Leadership and customer service experience preferred.
• Ability to speak clearly and concisely.

Responsibilities

• Train and support new Therapy Call Center employees and ensure efficient daily operations at TOC Therapy in Huntsville, AL.
• Provide hands-on training in patient scheduling, calls, referral management, and coordination of therapy services across all TOC locations.
• Assist with daily call center responsibilities, monitor referral workflows, and provide ongoing team support.
• Assist with staff supervision, timecard management and employee evaluations.
• Communicate effectively with patients, TOC physicians and staff.

Skills

Leadership

Multitasking

Organizational skills

Written communication

Clear verbal communication

Self-motivation

Team player

Education

HS/GED

Job description

The Orthopaedic Center is seeking a highly motivated Therapy Call Center Team Lead in Huntsville, Alabama. This full-time role (approx.

40 hours/week) leads training for new staff and ensures smooth daily operations at TOC Therapy across locations. You will train on patient scheduling, calls, referrals, and coordination of therapy services, while also handling daily call-center duties, supervision tasks, and performance evaluations.