Theatre Team Member: Epic Guest Experience & Growth

Cinemark USA, Inc.; McKinney (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking friendly Team Members to greet Guests, operate the POS, and provide accurate information about movies and events.

You may work as Usher, Box Office, or Concessionist depending on staffing needs, with a focus on delivering a heroic guest experience. All team members contribute to a safe, clean theatre environment, follow MPAA guidelines, and support opening/closing duties while maintaining exceptional guest service and teamwork.

Qualifications

• Must have strong guest service skills and the ability to communicate clearly with guests of all ages.
• Cash handling and basic math skills are required.
• Ability to work in a fast-paced, team environment and take direction from management.
• Must be at least 16 years old and able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with opening and closing duties as assigned by management.
• Performs other work-related duties as assigned

Skills

Guest service

Cash handling

English proficiency

Teamwork

Tools

POS system

Job description

Cinemark USA, Inc. is seeking friendly Team Members to greet Guests, operate the POS, and provide accurate information about movies and events.

You may work as Usher, Box Office, or Concessionist depending on staffing needs, with a focus on delivering a heroic guest experience. All team members contribute to a safe, clean theatre environment, follow MPAA guidelines, and support opening/closing duties while maintaining exceptional guest service and teamwork.