Theatre Shift Lead: Guest Experience & Ops

B&B Theatres; Wentzville (MO); On-site; USD 16,531 - 22,041; Part time

Job summary

B&B Theatres in Wentzville, MO seeks a part-time Shift Lead to ensure smooth theatre operations during scheduled shifts. You will supervise frontline staff, provide training, and uphold guest service standards under the General Manager.

This role requires open/close availability, strong customer service, and the ability to lead a team. You’ll handle cash, coordinate concessions and box office, and ensure safety and cleanliness across the facility.

Qualifications

• Must be 18+ years at hire date.
• Open/close availability including weekends and holidays.
• Demonstrated ability to provide excellent customer service.
• Positive and proactive attitude.
• Strong communication and interpersonal skills.
• Ability to lead and work effectively in a team environment.
• Reliable transportation; willingness to run errands is a plus.
• R-Serving certification required if location has bars/alcohol and you are 21+.
• Equal Opportunity Employer; accommodations available on request.
• Must obtain Food Handler and/or Food Manager certifications as required by location.

Responsibilities

• Lead and coordinate frontline staff during assigned shifts to ensure smooth theatre operations.
• Train, mentor, and support team members to maintain service and operational standards.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Monitor workflow, coordinate tasks, and ensure proper execution of operational procedures.
• Assist with opening, closing, and shift transitions, including cash handling and recordkeeping.
• Communicate effectively with management and team members to resolve issues and maintain efficiency.
• Perform other operational duties as assigned to support staff and maintain high‑quality service.
• Work independently or collaboratively to ensure smooth shift operations and guest satisfaction.

Skills

Leadership

Customer service

Communication

Team collaboration

Problem solving

Education

None

Job description

B&B Theatres in Wentzville, MO seeks a part-time Shift Lead to ensure smooth theatre operations during scheduled shifts. You will supervise frontline staff, provide training, and uphold guest service standards under the General Manager.

This role requires open/close availability, strong customer service, and the ability to lead a team. You’ll handle cash, coordinate concessions and box office, and ensure safety and cleanliness across the facility.