Theatre Assistant Manager: Guest Experience & Operations

Paycom; Lee's Summit (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

B&B Theatres in Lee's Summit, MO is seeking a committed Assistant Manager to lead staff, ensure guest satisfaction, and oversee daily operations.

You'll hire and train staff, coordinate schedules, monitor service quality, and help drive profits while maintaining safety and compliance. Evening, weekend, and holiday shifts required. Strong leadership, communication, and problem-solving skills are essential to foster a positive work environment and a memorable guest experience.

Qualifications

• Must be at least 18 years old at time of hire.
• If aged 21+, R-Serving certification is required for locations with bars or packaged alcohol; willing and able to pour basic drinks.
• Must obtain Food Handler and/or Food Manager certifications as required by specific location assignments.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.

Responsibilities

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations and ensure schedules and objectives are met.
• Supervise and motivate staff.
• Interpersonal and mediation skills.
• Communicate with guests and evaluate their needs and specifications.
• Assist in hiring, training, and maintaining employee records.
• Secure adherence to company's policies and guidelines.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a customer at the snack bar or land a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

Skills

Staff supervision

Training

Customer service

Interpersonal skills

Conflict resolution

Job description

B&B Theatres in Lee's Summit, MO is seeking a committed Assistant Manager to lead staff, ensure guest satisfaction, and oversee daily operations.

You'll hire and train staff, coordinate schedules, monitor service quality, and help drive profits while maintaining safety and compliance. Evening, weekend, and holiday shifts required. Strong leadership, communication, and problem-solving skills are essential to foster a positive work environment and a memorable guest experience.